Split: How to use the Automatic Translation?

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This topic is split from https://wpml.org/forums/topic/when-translating-from-english-to-hebrew-some-items-dont-change-to-rtl/

Tagged: ATE, Documentation request

This topic contains 13 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 6 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
November 28, 2023 at 11:30 pm #14945107
netaD	If you are already checking this issue- I have another problem: I'm trying to start doing "automatic translation" and it seems I don't have the option (It looks like the website it not properly linked to WPML).
November 28, 2023 at 11:56 pm #14945143
Mohamed Sayed	Hi Neta, I can see the option to translate automatically in WPML > Translation Management > Dashboard tab (hidden link) To use it, you need to have an active Automatic Translation account, please go to WPML > Translation Management > Tools tab (hidden link) Please check the following docs for more details: - https://wpml.org/documentation/automatic-translation/ - https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Kind regards, Mohamed
November 29, 2023 at 11:33 am #14949901
netaD	This is the message I get when I try to activate it (see photo), I think there is some kind of issue recognizing my account because I activated it before I transferred to this domain. (It was cloudways app).
November 29, 2023 at 1:13 pm #14951471
netaD	This random message also shows:
November 29, 2023 at 2:16 pm #14952351
Mohamed Sayed	Hi, I checked our records but I couldn't find any active account linked to this site. The credit card details are required in order to activate the "Pay-as-you-go" account. Please make sure to add the credit card details and try to activate it again. Regarding the other message that says "WPML can't connect to wpml.org", it's usually a temporary connection issue. Please try the following steps then check if the issue is resolved: - Go to Dashboard > Updates - Click the "Check again" link
November 30, 2023 at 9:11 am #14959933
netaD	As I explained, I downloaded the plugin while the domain name was "cloudways...." and it seems it hasn't moved the account to the new domain after I changed it. All the credit card details ect' are in my account as this is a pro plan. you can check my account. There is a connection issue regarding to this domain. Thanks.
November 30, 2023 at 9:13 am #14959941
netaD	I am guessing that this message, is not a connection issue. I have WPML on another website and never got this message.
November 30, 2023 at 2:55 pm #14964223
Mohamed Sayed	Please try the following steps to register the site with a new key and let me know if the issue is resolved: 1- Go to your account page (https://wpml.org/account/sites/) 2- Delete the key for this site 3- Go to plugins-> Add new-> Commercial tab 4- Click on "Unregister WPML from this site" 5- Click on "Register WPML" 6- Click on "Get a key for this site" 7- Get the new key and use it to register again in plugins-> Add new-> Commercial tab
November 30, 2023 at 5:02 pm #14965433
netaD	Okay the message has disappeared now, but still I don't have the option to add a credit card for the automatic translation (Have a look at photo): So It doesn't let me switch to it. Thanks
December 1, 2023 at 9:29 am #14970439
Mohamed Sayed	Hi, I escalated this issue to our 2nd tier support team for further investigation, Iwill update you once I get their reply.
December 1, 2023 at 9:48 am #14970831
netaD	Thank you, I am waiting for a reply to fix the issue. Neta
December 1, 2023 at 11:10 am #14971811
Mohamed Sayed	Hi Neta, Could you please provide us with new access details so our ATE team can check this issue? The credentials provided in the other ticket are not working anymore. I've enabled the private reply, please make sure that you have a full backup first.
December 1, 2023 at 11:55 am #14972229
Mohamed Sayed	Thanks, I will let you know once I have any updates.
December 1, 2023 at 1:53 pm #14973259
Mohamed Sayed	Hi, You need to activate the Automatic translation account from your site as mentioned in our doc here: https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/ Regarding the missing field for card details, it could be an issue with your browser's caching. This is how it looks when we check on your site: hidden link
December 1, 2023 at 3:41 pm #14974353
netaD	My issue is resolved, It showed me the card option using another browser, Thanks a lot!