[Escalated to 2nd Tier] Split: not all image captions and titles are available for translation

Hello, I still need assistance with the problem of image information formatting.

To continue with my above example, one problem is that in the WPML "Media Translation" section, where you can separately enter translations for captions, descriptions, titles etc for your images, my italics formatting sometimes isn't being saved. The original German displays them and saves them without issue, but when I try formatting the English translation the same way, it gets deleted automatically upon saving, and hence isn't displayed.

I tried uploading new images to the gallery hoping that the larger WPML Translation Editor would offer me the captions and descriptions there to translate, but it doesn't show any of these images.

This means that with some images, I currently cannot save parts of the translated title in Italics. The inconsistency is regrettable. Any idea why this might be the case?

Hello Andreas, thank you for looking into the issue and trying to apply the formatting the regular way, as one would.

Unfortunately, you didn't actually check whether the edits were SAVED and retained by WPML afterwards and thus showing up on the frontend thereafter.

I just checked, and was not surprised to find that they were not. You basically went through the same process that we have been going through, and now have found out for yourself that this doesn't work, and that there is a problem with WPML saving formatting.

Puzzingly - as I described beforehand - this does not apply to ALL and every image. As you can see on the page we looked at here, SOME images retained their formatting whereas others - including your new upload - did not.

Please look into this once more, making sure you have verified that what you believed should've worked in the backend, is actually *permanently* resolved and showing up on frontend. I'm attaching the two screenshots from the website, clearly showing the markup only in the German original content you uploaded, while missing from the English.

Thanks so much, Marcus

Oh, OK - my apologies as well, I guess your screenshots confused me there. I'll try and see if I can reproduce your solution, thanks a lot, Andreas!

OK, so I tried to reproduce our solutions (and what now seems to work on our development site) to our actual live site, citizen-conservation.org - I believe you have access there as well, no?

Frustratingly, it doesn't work on our live site yet, and I don't know why. The issue is still WPML not saving edits properly. 🙁

I have reverted back to the old Translation Editor, and the setting under "WPML -> Settings -> XLIFF > is still set to "Do Nothing".

"I prefer bigger segments" has been switched OFF in the Translation Editor.

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Now, the problem is still with WPML in that it does not SAVE made edits properly. This issue with saving content or edits seems to be a general one with the plugin. Here, it applies within the Media Translations, particularly, saving formatting to the English translations, specifically, the italics formatting /.

This has now been working in our testing site, where you were able to apply it yourself.

When I try to apply the same on our live site, it doesn't get saved. Once I refresh the Media Translation page where I just applied the formatting to the English translation, it is gone again.

Similarly, I cannot find the content in the Translation Editor of the page. Meaning, if I "search" for the images in question on our "Downloads" page, the content simply doesn't appear / does not seem to exist, so I also cannot apply the formatting there via Highlighting.

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I'm attaching screenshots here of me:

1. having applied the formatting / to a Media Item
2. WPML seemingly having applied it
3. after refresh, the formatting has disappeared
4. in translation editor, searching for an image that is present in the gallery with description, doesn't yield any result.

Really hoping we can find a way to also make this work on our live site. Currently, I don't understand why this isn't working there while it is working on our testing now 🙁

Thanks so much / Danke vielmals, Andreas