This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with duplicating products when synchronizing menus between languages using WPML. Specifically, 18 products appear instead of 15, with some products duplicated. Deleting products on the Spanish language page and synchronizing again causes the products to reappear.
Solution:
1. To address the duplication issue:
- Go to Appearance -> Menus -> Switch to the secondary language -> Select the menu where the duplicated products appear.
- Remove the duplicated products from the translated menu.
- Save the changes.
- Double-check if the issue disappeared.
2. To address potential compatibility issues with the PHP version:
- Contact your hosting provider and request to downgrade the PHP version. The current version 8.4.3 may not be fully compatible with all plugins and themes. We recommend downgrading to PHP v8.0 or v8.1.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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Last updated by 3 days, 3 hours ago.
Assisted by: Carlos Rojas.
