Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 10 replies, has 2 voices.

Last updated by Dražen 1 year, 8 months ago.

Assisted by: Dražen.

Author Posts
July 17, 2023 at 9:21 am #14047677

Jan Sass

Its Oxygen + WPML. First language (DE) works, Second language doesnt.

Eg works: hidden link
Eg does not work: hidden link

The first opens Oxygen editor, the second redirects 302 to front page. I opened this twice, first was too few memory (doest cure for more that a day). Second was Plugin Litespeed being active (as above).

July 18, 2023 at 6:46 am #14054701

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Do you have a staging site where we can check further on this and debug it safely? If not, let us know if you can create one and I will enable private fields for your next reply.

Regards,
Drazen

July 21, 2023 at 8:35 am #14076981

Jan Sass

Debug info sent. How do i submit login credentials secretly ?

July 21, 2023 at 8:48 am #14077127

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks.

I will enable private fields later, can you just please try next:

1) Disable all other plugins and leave active only Oxygen builder and WPML. Disabling all other plugins and custom Oxygen addon.

2) Check if the issue still happens.

3) Create a new test page, translate, and check if the issue still happens.

Let us know how it goes.

Thanks,
Drazen

July 21, 2023 at 3:22 pm #14081023

Jan Sass

Hy Drazen,

thanks, tested before opening this ticket: disabled all, still skips to homepage. And redid with new translation, also skips to homepage.

Best
Jan

July 23, 2023 at 6:20 am #14084025

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Jan,

great, thanks for getting back.

Please make a full backup of your site (files and database) and confirm it in your next reply.
If possible please provide access to the staging website, not production.

Please note, that I might need to do some debugging procedures like enable/disable plugins, switch themes, change the default language of the user account, and/or access your website database to debug the issue furtherly.

I will share with you any changes or steps done in this process. Please let me know if you do not agree with the above or if I do not have your permission for any.

I would need to access both your site's wp-admin and FTP account, if possible.

I have enabled the private username and password fields in your next reply.

I suggest you create a new user, set it as an administrator and then add those credentials in the private fields mentioned.

You can safely add your information into these fields.

Regards,
Drazen

July 24, 2023 at 8:06 am #14086697

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I have checked the dev website you provided, and tested it in a minimal environment.

EN Contact page opens just fine for me in Oxygen builder, image attached.

Please check.

Regadrs,
Drazen

Screenshot_1.jpg
July 24, 2023 at 12:22 pm #14089329

Jan Sass

Hey Drazen,

did you change anything? I've tried this morning, and this afternoon its works for me. And it also works for live system as well - dont understand …
Jan

July 24, 2023 at 12:33 pm #14089487

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Jan,

glad to hear it works fine, but I haven't done anything more than log and disable all other plugins and check the issue.

I am not sure what is related to, but maybe some server configuration or was just a temporary issue.

Please check and if you still need our help, feel free to contact us.

Regards,
Drazen

July 26, 2023 at 7:35 am #14100267

Jan Sass

Drazen,

we found the checkbox "Hide language" which (to my understanding) should hide the page in frontend. Once thats activate, it deactivates the Oxygen Editor as well. So we found it or simply misunderstood that option?

Jan

July 26, 2023 at 7:43 am #14100389

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Jan,

yes, but it will also disable language for users who do not have it specifically enabled. It could also affect frontpage page builder work, as the language is hidden (disabled)

- https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/

Regards,
Drazen

July 27, 2023 at 12:11 pm #14110483

Jan Sass

Drazen,

understood, thanks for clarification!

Best
Jan