The translation editor is just showing a white screen.

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing a white screen when trying to access the WPML translation editor after updating WPML Multilingual CMS to version 4.6.6 and String Translation to version 3.2.8, this could be due to an issue with special characters and Regex that our team is aware of.
Solution:
We have identified that the issue occurs when accessing the translation editor for an automatic translation of a product or from a product page. Our development team has been working on a fix for this problem. A patch has been released that should resolve the issue, and you should now be able to use the translation editor as expected. If you're still encountering problems, please ensure that you have updated to the latest version of our plugins.

If this solution doesn't look relevant to your issue, please don't hesitate to open a new support ticket with us.

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Tagged: ATE

This topic contains 24 replies, has 3 voices.

Last updated by Bobby 1 year, 4 months ago.

Assisted by: Bobby.

Author	Posts
October 13, 2023 at 1:08 pm #14573373
peterJ-48	Hi Bobby, Peter here. Your colleague Sumit has yesterday been doing some performance troubleshooting on the staging site. During that process it looks like he has connected the automatic translation account of the staging site to the production site, so now we have up to 15 duplicate entries of each word in the Glossary on the production site. Now where the Glossary is already messed up, I was thinking that we might as well connect the remaining 3 sites (dev, dev1 and new) to the automatic translation account of the production server, to be sure that the separate ATE’s are not causing the issue. Let me know what you think? I really hope you are handling this issue with the highest priority, because we now have more than 100 products that needs to be translated.
October 14, 2023 at 12:28 am #14575849
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Our team is reviewing this, once I have some news I will update you here
October 17, 2023 at 12:30 pm #14594175
peterJ-48	Hi Bobby, Like mentioned in this ticket https://wpml.org/forums/topic/duplicated-images-in-the-media-library-2/ did we press “Set language information” under WPML > support > troubleshooting. Besides that, we have also been pressing "Synchronize local job ids with ATE jobs". When we now try to open the WPML translation editor we see a short glimpse of the translation editor including text for less than a second. I have attached an image of the Error logs on the production server from today. It is really important for us that we can start translating again. Please let me know if you are closer to a solution for this issue?
October 17, 2023 at 5:32 pm #14596881
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	"When we now try to open the WPML translation editor we see a short glimpse of the translation editor including text for less than a second." That is correct, Peter, it is the issue that our ATE dev team is working on resolving for you. At the moment this seems to be caused by special characters and Regex, once this has been resolved I will update you here.
November 12, 2023 at 3:39 pm #14784303
peterJ-48	Hi Bobby, What is the status on this ticket? Last week we were able to open the WPML translation editor for some products, but now it is just showing a white screen again. This is really critical as we have not been able to edit translations for more than a month now. When do you guys expect to have a permanent solution to the issue?
November 13, 2023 at 10:32 pm #14792753
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi Peter, I have followed up with our team and there is a fix expected for this issue that will be released this week. I will update you as soon as it has been released.
November 21, 2023 at 12:52 pm #14886821
peterJ-48	Hi Bobby, We are still not able to open the WPML translation editor. Any news about when the fix will be ready?
November 22, 2023 at 6:22 pm #14901855
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	I have followed up with the team and was notified that unfortunately, the deployment had to be pushed back. Once I hear back from them regarding the release I will update you here, thank you for your patience while we are resolving this.
December 11, 2023 at 1:43 pm #15037809
peterJ-48	Hi Bobby, We are able to access the WPML translation editor again. Do your colleagues in the ATE dev team also see the issue as solved or is it just lucky coincidence?
December 13, 2023 at 12:11 am #15050143
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Glad to hear that it's working! I have checked with our team and the patch has now been released, it should be working as expected now.