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This thread is resolved. Here is a description of the problem and solution.

Problem:
Automatic translation stuck.
Solution:
Go to WPML > Settings > Translation Mode > Switch to "Translate What You Choose" and switch back to "Translate Everything Automatically" to reinitialize Automatic Translation.

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This topic contains 5 replies, has 2 voices.

Last updated by aydanA 1 year, 7 months ago.

Assisted by: Long Nguyen.

Author Posts
April 2, 2023 at 6:43 pm #13385279

aydanA

I am trying to: use automatic translation

Link to a page where the issue can be seen: settings page of plugin

I expected to see:

Instead, I got: There is an issue with the automatic translation that needs your attention. Fix it to continue.

I've seen the issue on other tickets as well, I've applied the following in the wp_config.php file:
define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

I thought it solved the issue, but it still persists. Although now the plugin sees the memory limits applied above.

Can you check what else is causing the issue? The translation pages are staying at 402 for a few hours already, although I have enough credits.

Screenshot_9.png
April 3, 2023 at 8:20 am #13387825

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Aydan,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

So what happens if you click on the text "here is an issue with the automatic translation that needs your attention. Fix it to continue"?

Please try to go to WPML > Settings > Translation Mode > Switch to "Translate What You Choose" and switch back to "Translate Everything Automatically" and see if it helps.

If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: 
https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.

Look forward to your reply.
Thanks

April 3, 2023 at 11:25 am #13389251

aydanA

I've tried the following option: Please try to go to WPML > Settings > Translation Mode > Switch to "Translate What You Choose" and switch back to "Translate Everything Automatically" and see if it helps.

It seems to be working fine, but it literally told me that my credits are over from 90k by translating like 60 posts? Is this a joke? Am I to pay hundreds of dollars to translate 400 posts/pages who aren't even long?

April 3, 2023 at 7:19 pm #13393767

aydanA

Kindly remove this ticket, as it exposes some information of mine. Issue is resolved.

April 4, 2023 at 3:20 am #13395603

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Thank you for your feedback.

You can follow the documentation below to count words on your site and calculate to know how many credits are needed to translate all content.
https://wpml.org/documentation/translating-your-contents/getting-a-word-count-of-your-wordpress-site/
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#how-automatic-translation-works

Which is the information that you want to remove from this ticket? From a visitor's or another user's view, I don't see any sensitive information.

If you want to resolve the ticket, kindly mark it as Resolved.

Look forward to your reply.
Thanks