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Supporter timezone: Europe/Vienna (GMT+02:00)
Tagged: Custom Work
This topic contains 13 replies, has 0 voices.
Last updated by Bigul 3 hours, 28 minutes ago.
Assisted by: Bigul.
Author | Posts |
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July 16, 2025 at 6:00 pm #17243345 | |
alinam-2 |
Background of the issue: Symptoms: Questions: |
July 17, 2025 at 9:07 am #17244571 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hello, Welcome to the WPML support forum. I will do my best to assist you in resolving the issue. Please ignore the previous message. It was sent by mistake. Could you please confirm whether this issue happens on multiple pages or only on this one: hidden link Please check if there are any JavaScript errors in the browser console when the issue occurs (we are unable to check this from our side because right-click is disabled on your site to protect the content). Have you enabled WordPress Debug Mode to see if there are any warnings or errors logged? It would be very helpful if you could share a screencast showing the issue. You can upload the video to Google Drive and share the link with us here. This will allow us to investigate the problem more accurately. -- Bigul |
July 18, 2025 at 4:19 pm #17251459 | |
alinam-2 |
Hello Bigul, |
July 19, 2025 at 3:50 am #17252110 | |
alinam-2 |
Hello Bigul, [19-Jul-2025 03:41:07 UTC] PHP Warning: Undefined array key 6841817 in /home/1164702.cloudwaysapps.com/vjgpsqycrh/public_html/wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Shared/tm/class-wpml-tm-page-builders-field-wrapper.php on line 121 Kind regards |
July 20, 2025 at 9:14 am #17252789 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Alina, Thank you for the feedback. We have a couple of requests for tracking this bug. 1) This requires further checking. Once the staging site is ready, please fill in the private details fields after taking a full site backup. I would like to access the admin area of your staging site to investigate further. For more information about how we handle private information, please refer to the links below: hidden link 2) Please share the exact steps to reproduce the issue on the frontend. This will help us ensure we are not missing anything. It will be great if you can share a screencast or a couple of screenshots for a better understanding of the issue. -- Bigul |
July 20, 2025 at 5:22 pm #17253248 | |
alinam-2 |
PS. got this error on ngix zhen trying. |
July 21, 2025 at 4:40 am #17253667 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Alina, Thank you for the details. But I am not able to access the site backend; it shows the following warning now. Please check. Désolé, vous n'avez pas l'autorisation d'accéder à cette page. -- Bigul |
July 21, 2025 at 9:42 am #17254625 | |
alinam-2 |
Hello, |
July 21, 2025 at 2:19 pm #17256248 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Alina, Thank you for the updates. We are currently operating with dynamic IPs, which result in rotating addresses. I have also attempted access via our VPN, but due to the nature of dynamic routing, static IP whitelisting is not a feasible solution on our end. Therefore, please consider an alternative method to allow backend access. Thank you for your understanding. -- Bigul |
July 21, 2025 at 6:59 pm #17257196 | |
alinam-2 |
Hello, |
July 22, 2025 at 6:43 am #17257836 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Alina, Thank you for the updates. I have already tried using a European IP address, but somehow, after the login site is redirected to the homepage. Please refer to the following screencast for additional details. hidden link -- Bigul |
July 22, 2025 at 3:39 pm #17260160 | |
alinam-2 |
Hello Bigul |
July 23, 2025 at 5:41 am #17261612 | |
alinam-2 |
Hello, |
July 23, 2025 at 12:10 pm #17263760 | |
Bigul WPML Supporter since 01/2013
Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00) |
Hi Alina, Thank you for the updates. I can now access the site backend. To proceed with troubleshooting, I will need to perform some detailed testing. Please take a full site backup, and please allow me to do the following: - Upgrade to the latest versions of the plugins Please let us know your feedback. -- Bigul |