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[Resolved] Translated page shows original (not translated) text

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client translated an Italian page into English using WPML, but the translated page still displays the original Italian text. This issue arises because the WPBakery widgets used on the page are not officially compatible with WPML, preventing some parts from being available for translation.
Solution:
We added custom XML configuration to WPML > Settings to register the WPBakery widgets for translation. Here is the code we used:

<wpml-config>
  <shortcodes>
    <shortcode>
        <tag>edgtf_section_title</tag>
        <attributes>
            <attribute>subtitle_text</attribute>
        </attributes>
    </shortcode>
        <shortcode>
        <tag>edgtf_accordion_tab</tag>
        <attributes>
            <attribute>title</attribute>
        </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

We recommend contacting the theme author to request their participation in our Go Global program for better compatibility. Additionally, follow our guide on using different translation editors for manual adjustments or to add compatibility code for other widgets.

If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.

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This topic contains 3 replies, has 1 voice.

Last updated by Dražen 1 month, 1 week ago.

Assisted by: Dražen.

Author Posts
December 4, 2024 at 10:24 am #16475759

annas-27

Background of the issue:
I translated an Italian page into English. The website's main language is English, but for this page, the Italian version was created and then translated into English. According to WPML, the translation from Italian to English is 100% completed and correct. The issue can be seen on this page: hidden link.

Symptoms:
I expect to see the text in English, but instead, I see the original text in Italian, which is the same as hidden link.

Questions:
Why is the translated page showing the original Italian text instead of English?
How can I ensure the translated page displays the correct English text?
December 4, 2024 at 10:36 am #16475966

annas-27

As you can see "apparently" the page is completely translated.

Captura de Tela 2024-12-04 às 11.35.03.png
December 4, 2024 at 10:37 am #16475983

annas-27

Here a screenshot from the translation manager

Captura de Tela 2024-12-04 às 11.36.28.png
December 5, 2024 at 12:18 pm #16481375

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, may I ask if this is happening only to this page or any other page in your site as well? Although I can only find the home page other than this which looks fine.

Can you please try creating another page or post by the same method and see if the same issue happens?

Please let us know and we'll try our best to help you further on the matter.

Regards.
December 9, 2024 at 9:03 am #16491428

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I checked further, and the page is translating fine. The issue is you are using WPBakery widgets from the theme that is not officially compatible with WPML, so some parts are not even showing for translation.

Following the next guide I have added the next code to WPML > Settings > Custom XML

- https://wpml.org/documentation/support/language-configuration-files/register-page-builder-content-for-translation/

<wpml-config>
  <shortcodes>
    <shortcode>
        <tag>edgtf_section_title</tag>
        <attributes>
            <attribute>subtitle_text</attribute>
        </attributes>
    </shortcode>
        <shortcode>
        <tag>edgtf_accordion_tab</tag>
        <attributes>
            <attribute>title</attribute>
        </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

I advise you to further contact the theme author and ask them to join our GoGLobal program and we will be glad to work with them:

- https://wpml.org/documentation/support/go-global-program/

You can also follow next guide above to add compatibility code for other widgets or do the translation manually:

https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Regards,
Drazen
December 9, 2024 at 11:04 am #16492268

annas-27

Hi Drazen,
unfortunately your reply doesn't help me witht he problem.

Furthermore the only page i have this problem is hidden link.

The homepage and the text page are correctly translated, although some widgets might be missing.

The problem with the page mentioned above is that the english version of the page is NOT displayed when I go to the english version of the page: hidden link
December 9, 2024 at 11:10 am #16492289

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

as I have explained above, it does show the translation you previously added in the WPML editor, I could see some parts in EN before.

Now when I have added XML Configuration for other parts, you need to re-translate page. When you have done it and if it doesn't work let me know.

Now I tried to check but I see there is no translation added, or EN page.

When you re-translate it let me know and I will check if any issue.

Regards,
Drazen
December 9, 2024 at 1:39 pm #16493178

annas-27

Hi,
in fact re-traslated the page (deleteing the previuos translation) worked fine.

There are still the Title box that do not translate properly, but I will tri and fix it mysef using your example in the next few days, to see if I can fix futher similar issues by myself.

please do not close this ticket; allow a few days for my testing.
December 9, 2024 at 1:41 pm #16493182

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

sure, that sounds good, the ticket will stay open.

Let me know how it goes and if you still need our help.

Regards,
Drazen