[Closed] Translation doesn't appear

Hi,

Before assigning your ticket to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

By looking at the debug info you have attached, I see that your server WP Memory Limit is set to 40M. Our recommendations are to have the following as minimal requirements:

- PHP 5.6 and above (this OK with your installation) with a WP Memory Limit of at least 128MB while 256MB is recommended.

MySQL 5.6 and above.

Please follow this link for detailed documentation:

https://wpml.org/home/minimum-requirements/

Is it possible for you to change those to the minimum requirement?

You may need to contact your hosting provider for that. Meeting those baseline requirements is most critical before debugging and sometimes solves issues you experience. The most important thing is to raise the WP Memory Limit. Please try to raise it before you contact your hosting company. You can do it from the wp-config.php file in your WordPress installation. Insert this code in that file:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Add it before this line:

/* That's all, stop editing! Happy blogging. */

Could you please perform that procedure and see if it helps?

Regards,
Itamar.

Hello,

My name is Nicolas and I will be happy to help you today.

Thanks for increasing the memory. If it didn't solve the issue then you probably need to register those blocks for translation as I couldn't find that plugin in our list of compatible plugins (https://wpml.org/plugin/).

1. The first thing you can check is if the block appears in "WPML > String Translation" and check if you can translate the block from here.

2. The second thing would be to register those blocks for translation in your Custom XML configuration file.
Ref: https://wpml.org/documentation/support/language-configuration-files/#gutenberg-blocks

If you need help with the second point, please provide me with a temporary admin access (wp-admin) – preferably to a test site where the issue has been replicated – so I can have a look.

I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting.

IMPORTANT: Before we proceed, please backup your site and database.

Thanks,
Nico

Hello,

FYI, we found a solution for works for text but you are using HTML markers in this block title and that's why it's not working for you.
- Go to "WPML > Settings > Custom XML configuration
- Add the following code and save

<wpml-config>
  <gutenberg-blocks>
    <gutenberg-block type="coblocks/accordion-item" translate="1">
      <xpath>//summary[@class="wp-block-coblocks-accordion-item__title"]</xpath>
    </gutenberg-block>
  </gutenberg-blocks>
</wpml-config>

I have reported that finding to the second tier support. I'm waiting their feedback.

Nico

Hello,

As I mentioned this XML snippet will work only for text. However you are adding HTML markup.

Our team is still investigating this issue. But maybe you could try to simply your HTML by removing some of the styling and add it directly in your CSS. Let me explain:
Your content looks like that:

<strong>Pannkoogitort - 2kg <mark style="background-color:rgba(0, 0, 0, 0)" class="has-inline-color has-white-color">25€</mark></strong>

Maybe you can try to change it for :

Pannkoogitort - 2kg <mark>25€</mark>

And then in CSS:

.wp-block-coblocks-accordion-item__title {
    font-weight: bold;
}
.wp-block-coblocks-accordion-item__title mark {
    float: right;
   background-color:rgba(0, 0, 0, 0);
}

Let me know if it works.
Nico