Urgent: Unassigned tickets and 3-week delay regarding redirection/auto-responder bug Description

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing two main issues:
1. Language mismatch in redirection and auto-responder, which remains unresolved and was mistakenly closed in a previous ticket.
2. Layout and hover effects issues on the translated blog page using WPML with Bricks Builder, which is currently unassigned.

Solution:
For the first issue regarding language mismatch:
- We recommend revisiting the previous tickets and ensuring all related templates are fully translated. If the problem persists, consider setting up a new staging site that mirrors the current production site exactly, or connect your staging site with your production site to share the same translation memory. You can find more information here: Automatic Translation Subscription for Multiple Sites.

For the second issue related to PHP memory limit:
- We suggest contacting your hosting provider to increase the PHP memory limit to at least 256M to ensure smoother operation of your site.

If these solutions do not resolve your issues or if they seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket with us for further assistance at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 2 replies, has 0 voices.

Last updated by richardK-49 1 week, 6 days ago.

Assisted by: Andreas W..

Author	Posts
April 16, 2026 at 10:26 am #17973835
richardK-49	would like to request an urgent update and assignment for two of my pending tickets, as they are currently unassigned and no progress has been made for weeks. 1. Critical Bug: Language Mismatch in Redirection & Auto-responder Ticket Link: https://wpml.org/forums/topic/bug-report-form-redirection-and-auto-responder-language-mismatch/ Status: Unresolved since March 27th. Context: This is a continuation of a previously closed ticket (https://wpml.org/forums/topic/form-redirection-and-auto-responder-language-mismatch/) which was closed by mistake before the solution was verified. It has been 3 weeks without a fix for a core multilingual functionality. 2. Regression: Layout and Hover Effects on Translated Blog Page Ticket Link: https://wpml.org/forums/topic/layout-and-hover-effect-regression-on-translated-blog-page-wpml-bricks-builder/ Status: Unassigned.
April 16, 2026 at 4:52 pm #17975129
Juan de Paco Supporter	Hello. Thanks for reaching out, and sorry for the delay. I see that you have two open issues in our forum. The first one was initially opened on March 27th and closed due to no updates in 15 days. I see that we have a more recent follow up. I also see that there is a different, unrelated ticket. I also see that, despite getting a first response, both tickets are still not properly assigned. Let me bring my colleagues and get them forward. Regards.
April 16, 2026 at 8:44 pm #17975488
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, On the provided staging site, the translated pages are not working, which might be related to the fact that some templates have not been translated yet to 100%. Could you please set up a new staging site that is an exact copy of the current production site? The private reply is enabled again. Or connect your staging site with your production site, so that they can share the same translation memory: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ Another thing I see on the staging is the PHP MEMORY LIMIT on the server: PHP Memory limit 128M PHP Memory usage 93.96 MB I would suggest asking the hosting support to set the PHP MEMORY LIMIT to at least 256M. Best regards Andreas
April 17, 2026 at 6:59 am #17975978
richardK-49	We can close this ticket because it is not about a standalone bug.