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This thread is resolved. Here is a description of the problem and solution.

Problem:
You need to allow your client to communicate with translators without giving them access to your agency WPML account.
Solution:
We recommend transferring the site to the client from your WPML.org account. This will provide the client with a one-site account, which enables them to manage translations directly. For detailed instructions on how to proceed, please read our guide on transferring account renewals to your clients.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Andreas W. 10 months, 2 weeks ago.

Assisted by: Andreas W..

Author Posts
June 14, 2024 at 2:32 pm #15740466

dawidS-4

Background of the issue:
We have an agency license and created the website using it. Our client must hire translators to refine the translations after the initial AI translation. However, we prefer not to share our agency account login details with the client.

Symptoms:
No specific issue or error message mentioned.

Questions:
Is it possible to create a separate account for the client that allows them to communicate with translators without giving them access to our agency account?

June 14, 2024 at 6:23 pm #15741071

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

You can transfer the site to the client from your wpml.org account.

The client will have a one-site account and there are some benefits for you and the client as well.

Please read this documentation, follow the guide, or let me know if you do have any further questions.
https://wpml.org/purchase/transferring-account-renewals-to-your-clients/

Best regards
Andreas