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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 11 months ago.

Assisted by: Long Nguyen.

Author Posts
May 18, 2023 at 7:38 am

andrewC-33

I have a woocommerce and wpml website. It became so slow loading that I have to turn off the plugin. These are my logs

May 18, 2023 at 9:15 am
May 19, 2023 at 6:39 am #13675995

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Andrew,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

According to the chat log, I understand the slow-down issue does not happen on the staging site, only happens on the live site and when the traffic is increasing. It's hard to track where is the root issue or what is incompatible with WPML to slow down the site but I suggest you can follow some steps when it happens again:

❌ IMPORTANT: Please backup your database and website before proceeding ❌
1) Install the Query Monitor plugin (https://wordpress.org/plugins/query-monitor/).
2) Check the load time and the number of queries in the top bar. Load time has "s" and queries "Q".
3) Disable all WPML plugins and check load time and the number of queries.
4) Disable all other plugins and leave active only WPML plugins, switch to WP default theme. Check again.
Please let me know how it goes and shares each result with me and read more on the documentation https://wpml.org/tutorials/2019/10/analyze-performance-issues-with-query-monitor/

And enable WP debug to see if there are some errors when editing a product at that time. Please follow the documentation https://wpml.org/documentation/support/debugging-wpml/

Look forward to your reply.
Thanks

The topic ‘[Closed] woocommerce and wpml website. It became so slow loading that I have to turn off the plugin’ is closed to new replies.