[Resolved] WPML detected a new address for this site BUT nothing has changed

Hello!

This usually happens when the domains are not correctly setup or are new. since it seems the migration is picking up the IP instead of the domain.

1) Please check settings > General and make sure no IP is written in any of the URLs shown in that page

2) You can select "yes" for now and then let us know so we make a few arrangements on our end as well

Let me know how it goes so i can continue.

In order to share credits, you need to have 2 sites running, one with credits and one without. the one with the migration banner is the one without, i presume, correct?

If that's the case, then you can use this guide to understand how to move forward: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

That should keep both sites connected, sharing the credits but at the same time allowing you to have them both working at the same time.

By the way, you shared 2 screenshots but were they from 2 different sites or the same site? because that would probably affect my steps from above as well. if they were 2 different sites, then could you allow me access to both of them and tell me which is the "main" site from the two?

Thanks in advance.

Regards.

Interesting. I kindly ask you to grant me access to the wp-admin area of your website so i can try to solve the problem because it seems that at one point one of the domains got saved as an IP on your site and created the issue.

I have enabled the necessary fields on my end so you can provide them to me in a secure and private manner. This way, only the two of us will be able to view them.

If possible and for your safety, i'd suggest you create a new user (a fake one with a fake mail) that you can later delete when the ticket is closed.

Please check this video: hidden link

The problem here is that you don't have a stable configuration when it comes to your domains. sometimes it's the IP that triggered the banner, sometimes it's an HTTP version of your site, sometimes it's the HTTPS version (the correct version) so that's what's happening.

You're currently using my license, and things "kind of" work, but they will stop working sometimes because of this discrepancy.

Please talk to your hosting about this because the issue you have is highly unusual and it seems to be handled by your server (or whoever created the site for you, if it was created in a particular way).

Regards.