wpml image custom field does't working on menu item

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Not WPML issue

This topic contains 13 replies, has 2 voices.

Last updated by Andreas W. 1 year, 11 months ago.

Assisted by: Andreas W..

Author	Posts
May 31, 2023 at 9:08 am #13744587
pinelopiM	i have a custom field names background_image on menu item attached, i updated and added the new plugin for acf translation, but is not working and displaying at all to the other language except the main.
May 31, 2023 at 9:30 am #13744789
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, ACF Multilingual will only work for content that is translated with the WPML Translation Editor or on the WordPress Editor. There is not any way to translate menus with the WPML Translation Editor, unless you are using a Block Theme. Is your theme a Block Theme or a Classic WordPress Theme? If it is a classic theme, then you will need to adjust the field in each menu manually in its proper language, as explained here: https://wpml.org/documentation/getting-started-guide/translating-menus/ Best regards Andreas
June 1, 2023 at 6:52 am #13751117
pinelopiM	hello, i use a custom theme, and wpml translation editor. I had all the adjustments, but still i cant see it work. can i send you the credentials? Best, Dimitris
June 1, 2023 at 6:54 am #13751127
pinelopiM	the problem is on the greek version the custom field is not visible on the menu item. as you msy check on the greek version is not visible the acf.
June 1, 2023 at 1:40 pm #13754757
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello Dimitris, Hello, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
June 1, 2023 at 2:33 pm #13755589
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, The provided username and/or password appear not to be correct. Could you please verify and re-edit the previous submitted information? Let me know if you need me to enable the private reply form again. Best regards Andreas
June 1, 2023 at 3:04 pm #13755833
pinelopiM	please try again same credentials
June 1, 2023 at 3:23 pm #13756053
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello Dimitris, I will offer to try to recreate this issue on a new test site but first, we need to make sure if this issue persists while using the latest versions of all plugins. You are using ACF PRO Version 5.11.4 but the current version is 6.1.6. Could you please update ACF PRO and then let me know if the issue persists? Best regards Andreas
June 1, 2023 at 5:14 pm #13756901
pinelopiM	as you may see here, is a bug on the wpml plugin, i have the same plugin version on other sites but i dont have any issue, i dont wannat update
June 1, 2023 at 5:17 pm #13756925
pinelopiM	i updated the plugin, but still, i need to foce launch the website tomorrow, so please provide the solution
June 2, 2023 at 1:39 am #13758183
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, On a new test site with WPML and ACF PRO I can not confirm the same issue - the field is appearing here as expected on the translated menu items. I will need to take a copy of your site for investigating this issue further. Best regards Andreas
June 2, 2023 at 1:43 am #13758187
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, The only issue here was that you have set the menu field group to show up on the English menu, not on the translated Greek menu or all primary menus for example. See screenshot. Best regards Andreas
June 2, 2023 at 8:39 am #13759413
pinelopiM	i dont want to assign per language i need the custom field to be visible in all languages
June 2, 2023 at 9:12 am #13759981
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, The issue is here, that you have set an ACF Field Group Condition only for the menu in the site default language. You will need to set the display condition to all menus, which will solve the issue. This is not really a WPML issue, it is simply how ACF works. See the screenshot from my last comment. After adjusting this setting the image field will be available on the translated menu. Please let me know if you still have doubts or questions about this. Best regards Andreas

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