Hello, I am getting an error while activating the OTGS plugin on our site, first I need to activate the WMPL string translation. But the site is not accessible when I enable the string converter. Can you please support?
After installing the OTGS Installer plugin, you need to register the site then install and activate the core plugin "WPML Multilingual CMS" before installing String Translation.
If the core plugin is already installed and the issue persists, kindly try the following:
1. Provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/
2. Delete the String translation plugin then download a fresh copy from your account https://wpml.org/account/downloads/ and install it again from Plugins > Add New > Upload plugin
To enable it, open your wp-config.php file and look for:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the /wp-content/ directory
If you can paste your debug.log to https://pastebin.com/ and provide me that link, it would be great!
Hello, I deleted the WPML string converter, then I downloaded the OTGS zip file, but then the commercial tab does not appear, so I can't register it. I am sharing the debugging information with you.
We have installed WPML plugin before but I don't know which plugin we are using. WPML does not allow to download OTGS without enabling the string converter, when I do that the site crashes. We need your support with remote connection.
The information from the hosting company is as follows; There is a bug I see, but I'm afraid you'll have to contact the plugin's support so they fall outside of our support scope to develop or fix bugs in plugins or themes.
Here is the error you can send them so they can check:
PHP Fatal error: Uncaught Error: Call to WP_Textdomain_Registry::reset() undefined method in /home/temastek/public_html/wp-content/plugins/wpml-string- translation/classes/MO/Hooks/LanguageSwitch.php:140
Stack trace:
#0 /home/temastek/public_html/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LanguageSwitch.php(119): WPML\ST\MO\Hooks\LanguageSwitch->resetTranslationAvailabilityInformation()
#1 /home/temastek/public_html/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LanguageSwitch.php(73): WPML\ST\MO\Hooks\LanguageSwitch->changeMoObjects()
#2 /home/temastek/public_html/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LanguageSwitch.php(48): WPML\ST\MO\Hooks\LanguageSwitch->switchToLocale()
#3 /home /temastek/public_html/wp-includes/class-wp-hook.php(310): WPML\ST\MO\Hooks\LanguageSwitch->languageHasSwitched()
#4 /home/temastek/public_html/wp-includes/class-wp -hook.php(332): WP_Hook->apply_filters()
#5 /home/temastek/public_html/wp-includes/plugin.php(517): WP_Hook->do_action()
#6 /home/tetas in /home/ tematek/public_html/wp-content/plugins/wpml-string-translation/classes/MO/Hooks/LanguageSwitch.php on line 140
1. Please increase the WordPress Memory Limit. According to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. Minimum requirements for WPML is 128Mb. (Kindly check this page https://wpml.org/home/minimum-requirements/)
You can increase it by adding the following code in your wp-config.php file, right before the /* That’s all, stop editing! Happy publishing. */ line:
2. I would need to request temporary access (WP-Admin and FTP) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –
Your next answer will be private, which means only you and I have access to it.
❌ Please backup your database and website before providing us with access details ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if needed. This is also a reason the backup is critical.
✙ I would also need your permission to take a local copy of your site to escalate the issue to our developers for further debugging if needed.
If you don't see the form below, please don't add your credentials as they will be publicly exposed: hidden link
The topic ‘[Closed] WPML String Translation’ is closed to new replies.
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