- get a translation in WPML > Translation Management > Jobs > Get Translation
- Translation that is translated by "Crowdin"!!!!
Link to a page where the issue can be seen:
- hidden link
I expected to see:
- Translation has been downloaded
Instead, I got:
- "Translation could not be downloaded"
- in the Console it throws an error: /wp-json/wpml/tm/v1/tp/apply-translations/:1 Failed to load resource: the server responded with a status of 500 ()
- the same functionality works just fine on our production site safetyculture.com
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+01:00)
Hello!
Could you tell us if the jobs you mention here were initially sent from the production site?
I mean, could it be you were sending it from the production site, then you cloned the site into this staging one and you have issues with it in the staging site?
Because, that is somewhat expected (the site is different because the domain is different and the process started somewhere and needs to finish somewhere else). however, i'd need this information to try to better understand the problem a bit better.
-----------------------
At the same time, if you go to WPML > Support > Communication Logs, can you see something? if it contains text, can you please send it over? it might contain useful information about this issue that we can send to our developers.
I've tested the "get translation" on the staging, but the job was sent from the production site, that is the case. However, when I test it locally and the local domain is (wp-safetyculture.local) , the "get translation" works fine.
We have this issue on the staging site, and a new site that is in development and sitting on hidden link
Since you need more accurate case, let's jump on hidden link site.
A bit about this hidden link website:
- multisite
- used as headless CMS (the front-end is on Next.js)
- this is a production site, one of the sites sitting there is live which is Safety Culture Care hidden link
- the other one, is in development and where the problem is with the translations
The jobs are sent from there and have the same issue.
Communication log:
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Author of Enterprise Translation Cloud, a data-driven approach to localization that helps customers achieve higher quality translation at a lower total cost.","url":"https://wpml.org/go/smartling/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"hidden link{account_id}/account-jobs/{project_id}:{job_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3f1d34db7a1c34e0840e81b4aceb97db","doc_url":"https://wpml.org/translation-service/smartling/","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"User Identifier","name":"user_identifier","type":"text"},{"label":"User Secret","name":"user_secret","type":"text"},{"label":"Account UID","name":"account_uid","type":"text"},{"label":"Project ID","name":"project_id","type":"text"}],"default_service":0,"translation_feedback":false,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":144,"name":"SDL Language Cloud TMS","description":"The SDL Language Cloud TMS connector for WPML provides a seamless link between WPML and SDL Language Cloud TMS, allowing fast and easy management of multilingual web content and translation projects from within WordPress.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"hidden link","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"a87dad5a887e062d5a269574bd54fc3b","doc_url":"https://wpml.org/translation-service/sdl-language-cloud/","notification":false,"tms":true,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your username and password are the same as the credentials you use to login to SDL Language Cloud","how_to_get_credentials_url":"https://wpml.org/translation-service/sdl-language-cloud/#connecting-to-language-cloud","client_create_account_page_url":"hidden link","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Client ID","name":"client_id","type":"text"},{"label":"Client Secret","name":"client_secret","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":148,"name":"Crowdin","description":"More than 1 000 000 people use Crowdin to translate, manage and organize localization projects. No matter if you manage projects for clients, you work for a Fortune 100 company, or you're self-employed, Crowdin has features and integrations that will suit your localization needs.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"699e6ed91a275d04372c7289922a5610","doc_url":"","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":true,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false},{"id":149,"name":"Parlam","description":"The Parlam connector for WPML will link your WordPress platform with your Parlam TMS account. Once there, you can translate the content yourself assisted by the translation memory or assign it to the freelance translator or LSP of your choice.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"b5a3b7ee5fa28c5370ed81e9a5db619b","doc_url":"","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":true,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false}]
}
07/04/2023 10:04:19 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
07/04/2023 10:04:19 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
Thank you for providing the details, I am assigned this ticket and 'll try my best to help you on the matter.
May I ask you to try and provide the followings please?
Take full backup of site and database before proceeding.
1. Update WordPress to the latest version, as well as, other plugins and theme as needed. And retry.
2. If that doesn't help, enable debugging on your site. See https://wpml.org/documentation/support/debugging-wpml/ for details. And reproduce the issue. Since you mentioned about a 500 error, we need more details on that. Debugging 'll help logging the errors in debug.log file.
3. Once debugging is enabled, try with a minimal setup like WPML and only most required plugins active (i.e. relevant to that particular type of content). At this point, theme may also play a role. If theme isn't required for this kind of content, it is better to try with a standard one (i.e. 2021 or 2023).
Trying this 'll log the errors as well as 'll give a more clear perspective. For example, if there's any compatibility problem and etc.
I'll also request access to your site for more investigation. Please note that I 'll have to go through the above mentioned as well. That's why it is highly advised to take fresh backups beforehand.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
I am trying to update a few WPML plugins but looks like WPML's registration has some mismatched site key error.
Can you please fix the WPML registration on your sandpit site so it is able to connect to WPML servers, because trying to get translations, I am also getting an error like "Communication error.... Can't find this job, or you don't have access to it.".
You can go to /wp-admin/plugin-install.php?tab=commercial, unregister to get rid of old mismatched registration and register again by creating a new dev key, for the same site.
Please do not updated manually we have it managed via git.
I've done 're-register' part and it seem it has fixed the issue 🙂 I just tried to "Get translations" and it worked 🙂
I've tried to do the same on the other site(which is multisite) and it didn't work 🙁
scnextsite.wpenginepowered.com
We have this URL hidden link registered in WPML, do we need to register a particular site that sits in the multisite install as separate site?
This is communication log from the multisite:
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Author of Enterprise Translation Cloud, a data-driven approach to localization that helps customers achieve higher quality translation at a lower total cost.","url":"https://wpml.org/go/smartling/","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"hidden link{account_id}/account-jobs/{project_id}:{job_id}","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"3f1d34db7a1c34e0840e81b4aceb97db","doc_url":"https://wpml.org/translation-service/smartling/","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"User Identifier","name":"user_identifier","type":"text"},{"label":"User Secret","name":"user_secret","type":"text"},{"label":"Account UID","name":"account_uid","type":"text"},{"label":"Project ID","name":"project_id","type":"text"}],"default_service":0,"translation_feedback":false,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":144,"name":"SDL Language Cloud TMS","description":"The SDL Language Cloud TMS connector for WPML provides a seamless link between WPML and SDL Language Cloud TMS, allowing fast and easy management of multilingual web content and translation projects from within WordPress.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"hidden link","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"a87dad5a887e062d5a269574bd54fc3b","doc_url":"https://wpml.org/translation-service/sdl-language-cloud/","notification":false,"tms":true,"has_language_pairs":false,"deadline":true,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"Your username and password are the same as the credentials you use to login to SDL Language Cloud","how_to_get_credentials_url":"https://wpml.org/translation-service/sdl-language-cloud/#connecting-to-language-cloud","client_create_account_page_url":"hidden link","partner":false,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"Username","name":"username","type":"text"},{"label":"Password","name":"password","type":"text"},{"label":"Client ID","name":"client_id","type":"text"},{"label":"Client Secret","name":"client_secret","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":true},{"id":148,"name":"Crowdin","description":"More than 1 000 000 people use Crowdin to translate, manage and organize localization projects. No matter if you manage projects for clients, you work for a Fortune 100 company, or you're self-employed, Crowdin has features and integrations that will suit your localization needs.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"699e6ed91a275d04372c7289922a5610","doc_url":"","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":true,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false},{"id":149,"name":"Parlam","description":"The Parlam connector for WPML will link your WordPress platform with your Parlam TMS account. Once there, you can translate the content yourself assisted by the translation memory or assign it to the freelance translator or LSP of your choice.","url":"hidden link","logo_url":"hidden link","logo_preview_url":"hidden link","project_details_url":"","add_language_pair_url":"","custom_text_url":"","select_translator_iframe_url":"","translator_contact_iframe_url":"","quote_iframe_url":"","has_translator_selection":false,"project_name_length":128,"suid":"b5a3b7ee5fa28c5370ed81e9a5db619b","doc_url":"","notification":true,"tms":true,"has_language_pairs":true,"deadline":false,"oauth":false,"oauth_url":"","popup_message":"","how_to_get_credentials_desc":"","how_to_get_credentials_url":"","client_create_account_page_url":"","partner":true,"review_url":"","uses_ate":false,"self_registered":false,"custom_fields":[{"label":"API token","name":"api_token","type":"text"}],"default_service":0,"translation_feedback":true,"feedback_forward_method":"manual","rankings":{"quality":0,"quality_ranking":0.0,"speed":0,"speed_ranking":0.0,"popularity":0,"popularity_ranking":0.0,"primary":0.0,"primary_ranking":0.0},"ratings":{"wpml_average_user_rating":0.0},"specializations":[],"countries":[],"certifications":[],"redirect_to_ts?":false}]
}
07/06/2023 10:58:34 pm - call - /jobs.json?api_version=1.1&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
07/06/2023 10:58:35 pm - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
I've registered another url, and tried again, on the multisite, still the same error, and here is the communication log:
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}
07/07/2023 05:25:09 am - call - /jobs.json?api_version=1.1&filter%5Bjob_state%5D=translation_ready&filter%5Barchived%5D=0&filter%5Brevision_greater_than%5D=1&accesskey=UNDISCLOSED - {"api_version":1.1,"filter":{"job_state":"translation_ready","archived":0,"revision_greater_than":1},"accesskey":"UNDISCLOSED"}
07/07/2023 05:25:10 am - response - {
"status": {
"code": 0,
"message": "success!",
"debug": ""
},
Our team investigated the problem and found the following error:
PHP Fatal error: Uncaught Error: Call to undefined function get_sample_permalink() in \wp-content\themes\safetyculture\functions\preview.php:11
Stack trace:
#0 \wp-includes\class-wp-hook.php(310): save(1002)
#1 \wp-includes\class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#2 \wp-includes\plugin.php(517): WP_Hook->do_action(Array)
#3 \wp-includes\post.php(4715): do_action('save_post', 1002, Object(WP_Post), true)
#4 \wp-includes\post.php(4817): wp_insert_post(Array, false, true)
#5 \wp-content\plugins\sitepress-multilingual-cms\inc\post-translation\wpml-create-post-helper.class.php(34): wp_update_post(Array, false)
#6 \wp-content\plugins\sitepress-multilingual-cms\inc\translation-jobs\helpers\wpml-save-translation-data-action.class.php(185): WPML_Create_Post_Helper->insert_post(Array, 'es')
#7 \wp-content\plugins\sitepress-multilingual-cms\inc\wpml-private- in \wp-content\themes\safetyculture\functions\preview.php on line 11
which is caused by a custom code in your theme's save() function in "\wp-content\themes\safetyculture\functions\preview.php".
The code works on save_post hook. However because of how WPML works, the permalink could not be obtained at the time of saving the post... [and] it should not hook like that in the first place.
The user should adjust his code to not cause fatal errors.
Remember to take a full backup beforehand.
So please replace the following code in said file:
