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[Resolved] You are using an unregistered version of WPML and are not receiving.............

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to register WPML on their site, which has become extremely slow (both backend and frontend). They encountered errors such as 'The Login is Invalid' and 'Connection attempt failed with "EAI_NONAME - Neither nodename nor servname provided, or not known"', suggesting issues with server firewall or invalid FTP host address.

Solution:
1. We recommended enabling debugging as per the instructions at https://wpml.org/documentation/support/debugging-wpml/ and sending over the Debug Log files.
2. We suggested removing WPML and OTGS Installer and reuploading them from fresh, then trying to activate them again.
3. We asked the client to check with their hosting provider if a firewall was preventing communication with the WPML server, as detailed here: https://wpml.org/faq/troubleshooting-registration/#wpml-plugin-cannot-connect-to-wpml-org
4. We provided a SQL command to potentially resolve the registration issue:

ALTER TABLE `wp_options`
CHANGE `option_id` `option_id` bigint(20) unsigned NOT NULL AUTO_INCREMENT FIRST;

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 32 replies, has 2 voices.

Last updated by stjepoH 2 years, 10 months ago.

Assisted by: Kor.

Author Posts
August 12, 2022 at 10:43 am #11856517

stjepoH

Tell us what you are trying to do?
I'm trying to register WPML on my site..
And since this happened my site is extremly slow (backend and frontend)

Is there any documentation that you are following?
I've followed all instructions found on wpml forum

Is there a similar example that we can see?
No

What is the link to your site?
hidden link
August 12, 2022 at 4:41 pm #11858213

stjepoH

And this message is showed: Toolset plugin cannot connect to toolset.com
But I don't have any plugins from Toolset...
August 15, 2022 at 3:51 am #11864657

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Could you please try registering WPML following the instructions here https://wpml.org/faq/install-wpml/#register .

You just need to generate a site key from your account here https://wpml.org/account/sites/ and register the site key on the plugin dashboard.

As for the toolset, you can safely ignore the message if you do not wish to install or use it.

Thanks!

Kor
August 15, 2022 at 7:04 am #11865167

stjepoH

Hi Kor,

I'm not the begginer with WPML I have it on 9 sites and I'm paying it for 5 years now!

I have a big huge for 10 days 🙁

Is this a safe place to leave you login data so you can take a look by yourself?

Regards,

Stjepo
August 15, 2022 at 7:10 am #11865175

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Sorry about that. It's just a standard procedure to share some related documentation. Yes, please share your Website WP admin access here so that I could take a look at it.

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor
August 17, 2022 at 9:12 am #11878357

stjepoH

Hi Kor,

I’m on road trip till friday so I won’t be able to reply you frequently but I’ve checked credidentials and it works for me

C0A39D8F-C520-475C-A56E-29FC64E6DE19.png
August 18, 2022 at 3:49 am #11883835

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've rechecked and I'm still getting the same error "The Login is Invalid". I guess it's due to the server firewall.

Could you follow the instructions here hidden link to create an FTP account?

Your following answer will be private, which means only you and I have access to it.

Thanks!

Kor
August 22, 2022 at 9:19 am #11903205

stjepoH

Hi Kor,

I've changed the password because it seamed to me that the post was public 🙂

New ftp pass is: Kl4760ZvEIv9

Please LMK if it works.

Thanks!
Stjepo
August 22, 2022 at 9:32 am #11903353

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Still incorrect as shown in the attached screenshot. Maybe you forget to click "update password"?

Thanks!

Kor

Screen Shot 2022-08-22 at 5.31.16 PM.jpg
August 22, 2022 at 9:40 am #11903421

stjepoH

Hi Kor,

I've changed it again with the same password and confirmed that I've updated 🙂

pass: Kl4760ZvEIv9

Please try
August 22, 2022 at 9:47 am #11903511

stjepoH

Hi Kor,

I have to check with hosting company because I can't see any restrictions in cPanel.

I'll be back soon.

Thanks!
Stjepo
August 22, 2022 at 12:36 pm #11904717

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Alright then, please let me know. Just a temporary deactivation of your server firewall would be enough for us to troubleshoot this.

Thanks!

Kor
August 22, 2022 at 12:55 pm #11904933

stjepoH

Hi Kor,

since my hosting provider hasn't answered me all day could we try another option?

I could give you access to my PC over anydesk if it is ok with you...
The you would have access to cpanel and try to sort this out

We just have to schedule time that suits you 🙂

Regards,
Stjepo
August 23, 2022 at 8:23 am #11909831

stjepoH

Hi Kor,

Using FileZilla I've been able to connect to ftp using same credidentials.
You have to setup in Transfer Settings-> Transfer Mode: Active

Please try this.

Thanks!
Stjepo
August 23, 2022 at 1:24 pm #11912785

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Sorry, your FTP access credentials are still not working. I think this has been going on too long and I'm sorry. Please let me forward this to our 2nd Tier Support, and I'll let them check.

Before I do that, I would need your consent to proceed with the troubleshooting. We need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required.

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Once I have your permission, I will forward this to our 2nd Tier Support as soon as possible.

Thanks!

Kor