Problem: The client reported errors when switching languages on their website, specifically on a page that displayed correctly in Italian but not in German or English. Additionally, the client needed assistance translating the 'close' button on toggles and hover titles on the menu bar. Solution: 1. We identified that the translated projects did not have a featured image, which caused display issues. We recommended the client to ensure that all translated projects have a featured image. 2. For translating the 'close' button and hover titles: - We advised using the Divi theme editor to translate the buttons in the footer and provided a link to a helpful video tutorial. - For the 'read more' button and other widget strings, we suggested using the WPML String Translation tool and provided a guide on how to change the source language of strings if necessary.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to translate the hover text of some buttons and call to action elements on a DIVI website from Italian to German and English, but the field to insert the translation does not appear in the WPML translation editor.
Solution: First, we asked the client to confirm how they were translating the content and whether the hover text appeared in the WPML translation editor. Since the fields were not compatible, we requested access to the site to make them compatible and to send the case to our team for updating the compatibility file. We suspected that the field might be new or recent, which is why it wasn't compatible yet.
We then provided the client with a code snippet to add to the WPML configuration file to allow HTML in certain fields of the DIVI 'call to action' module. The client was instructed to add the module that wasn't translating correctly to a draft page and send it for translation again through WPML > Translation Management after applying the code.
If the solution provided here is not relevant to your case, because it might be outdated or not applicable, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket with us.
