Problem: You are trying to translate podcast pages into regional languages but are encountering issues. Solution: First, check if the translated versions of your podcast pages are in the trash. If they are, either restore them or empty the trash and then proceed to translate the pages again.
If this solution does not apply to your case, or if it seems outdated, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact our support forum here.
Problem: The client wants to skip translations for brand names and product names in WPML. Solution: If you're experiencing the same issue, we recommend the following steps: 1) To avoid translating brands and products entirely, navigate to WPML-> Settings-> Post Type Translation and Taxonomies Translation sections, and set the products/brands to "Not Translatable". 2) If you wish to translate other elements but keep the product and brand names the same, proceed with the normal translation process and simply copy the title in the translation editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You have recently started using WPML for automatic website translation and have exhausted the initial credits provided. You need additional 3,324,718 credits to complete the translation of your entire website. Solution: We cannot create a custom credit package for you. However, we recommend two options: 1. Purchase multiple prepaid credit packages. You can buy these from this link. 2. Switch to the Pay-As-You-Go subscription for more flexibility. You can find detailed invoicing information at this link.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues with pages in .php format not being translated on their website. Solution: If you're encountering issues with translating texts within PHP code, we recommend wrapping the strings in a gettext call. Afterward, scan the theme from WPML -> Theme and plugin localization and translate the strings using String Translation. We have provided documentation to guide you through the process of adding the gettext call to register the content in string translation:
If this solution does not apply to your situation, or if it seems outdated, please check our related known issues and verify the version of the permanent fix. Also, confirm that you have installed the latest versions of themes and plugins. Should you need further assistance, don't hesitate to open a new support ticket. We highly recommend visiting the WPML support forum for additional guidance.
Problem: The site shows a critical error when sending a page to translation. Solution: If you're experiencing a critical error when sending a page to translation, we recommend you check if the "Multibyte String" PHP extension is enabled on your server. This extension is necessary for the WPML plugin to function correctly. You can find the minimum requirements for WPML here: https://wpml.org/home/minimum-requirements/.
Please contact your hosting support and request that they enable the "Multibyte String" PHP extension. For more information about this extension, visit: https://www.php.net/manual/en/book.mbstring.php.
After the extension is enabled, the error should no longer occur.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins, the problem persists, we highly recommend you open a new support ticket. If you need further assistance, please contact us in the WPML support forum.
