Problem: The client is experiencing an issue where the French button on their website redirects to the English 'shop' page instead of the French 'boutique' page. Solution: We reviewed the client's website and found that the redirection issue could not be replicated. The 'MAGASINEZ MAINTENANT' button correctly redirects to the French 'boutique' page. We recommend the client to clear their browser cache and try again. If the issue persists, it might be helpful to provide screenshots or more details for further investigation.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You have installed the 'WooCommerce Product Tabs (Free)' plugin and created tabs in French that translate into English. However, the names of the tabs are not translating, even though other strings from the plugin are. Solution: We tested this issue with the latest versions of WooCommerce, WooCommerce Product Tabs, and WPML and did not encounter the problem. We recommend updating the WooCommerce Product Tabs plugin to the latest version as this resolved the issue in our tests.
If updating does not resolve the issue or the solution seems outdated, please check the related known issues, verify you have the latest versions of your themes and plugins, and consider opening a new support ticket for further assistance at WPML support forum.
Problem: You are trying to translate the wishlist and cart page links on your site but cannot find the links on the string translation page. Solution: 1. To edit the slugs for the wishlist and cart pages, go to your pages list and use the quick edit option, or directly edit the slugs in the WordPress Editor within its dedicated section. Switch languages using the language switches in the top admin bar to see pages in other languages. For more details on editing slugs, visit https://wordpress.com/support/permalinks-and-slugs/. 2. In the translation editor, you might see an automatic translation by default, created by a translation engine. If you do not want this, click "Undo translation" in the top header bar of the translation editor to deactivate the "Automatic translation by default" feature for the currently active user. Then, you can manually create your translation. 3. If the wishlist is not functioning on the translated page, it could be due to a missing shortcode. Open the wishlist page in other languages using the WordPress Editor and ensure the wishlist shortcode is included in the content field of the page. Then save the page.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where links associated with certain translated strings are not working, such as 'my account', 'wishlist', and 'my products list' on your WooCommerce site, the problem might be with custom links added through the Customize My Account for WooCommerce plugin. Solution: We recommend following these steps to ensure that your translated links work correctly: 1. Copy the problematic link from the 'My Account' page that is not displaying correctly in the desired language. 2. Navigate to 'WPML > String Translation'. 3. Enter the problematic link into the search box and click the 'Search' button. 4. Once the link appears in the search results, add the translation for the link by clicking the '+' icon. For the English translation, enter the link to the English page. 5. Click outside the box to save the translation.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is developing a site using WPML for string translation and has a custom function that registers strings for translation. However, after translation, some links associated with these strings redirect incorrectly, leading to pages in the wrong language. Solution: 1. We recommended the client to ensure that the theme or plugin containing the custom code is properly scanned by WPML after adding the custom code. This allows WPML to detect and display the strings in the WPML > String Translation section. For detailed steps on how to scan the theme or plugin, visit https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scan-the-theme-or-plugin. 2. If the issue persists or if it is different from the initial problem described, we advised opening a new support ticket to handle each issue separately, as per our Support Policy.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client wants to manually translate all products and encountered an issue where changes made in one language were also affecting the duplicated product in another language. Solution: If you're experiencing this issue, we recommend that after duplicating the product, you should press the Translate Independently button. This can be done by opening the product in the default WordPress Editor or in the Classic Translation Editor. For more details on using different translation editors, you can visit the following documentation links:
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was unable to translate certain hardcoded strings on the checkout page, which were not visible in WPML's "Choose texts for translation" section. Solution: 1. We added the missing text domain to the hardcoded strings by replacing the code:
__('Numéro de PO du Client')
with:
__('Numéro de PO du Client','savoy-child')
2. We scanned the child theme from WPML >> Theme and plugins localization page. 3. We navigated to WPML >> String Translation page, searched for the strings, and noticed that the English language was assigned to the French strings. 4. We selected those strings and assigned the French language using the "Change the language of selected strings" dropdown. 5. We added the translations, and they now appear correctly. For more details, you can check the documentation here: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported that certain hardcoded strings on their product page were not translating, despite having translations available. Additionally, content in the Information tab was not displaying correctly. Solution: 1. To address the display issue in the Information tab, we added the following CSS to the custom CSS section of the theme:
This change ensured that the tab content is now visible in all languages. 2. For the hardcoded strings on the product page, such as 'Code du produit', we took the following steps: - Enclosed the strings within the gettext __() function in the functions.php file of the child theme, changing 'Code du produit' to:
__('Code du produit', 'savoy-child')
- Scanned the child theme using WPML's Theme and plugins localization feature. - Located the string on the WPML String Translation page and added its translation. For more details on translating themes, you can refer to this documentation: Translating the Theme You Created 3. A separate issue related to manually translating product details has been addressed in a new support ticket.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with the WooCommerce Product Tabs plugin not functioning correctly after installing WPML. Solution: 1. Enable the WPML Translation Editor from the default language product Edit screen. 2. Navigate to WPML >> Settings > Custom Fields Translation, click on Show system fields, search for "wpt", and set the _wpt_field_wpt- values to Translate and _wpt_override_wpt- to Copy. Press the Save button. 3. Open the default language product in Edit mode, press the Update button, and then edit the translated product using the WPML Translation Editor to add/update the translation of the product tabs description. 4. Go to Products >> Product tabs page, switch to the secondary language using the admin language switcher, and delete the tabs. 5. Set the Product Tabs (woo_product_tab) post type to Not Translatable in WPML >> Settings > Post types translation section. 6. If translation of the tabs title is needed, follow the steps provided in this forum thread.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are trying to duplicate your products to start translating them, but you can only duplicate around 200 out of approximately 700 products. Solution: We recommend attempting to duplicate your products in bulk. For detailed instructions on how to perform bulk duplication, please refer to our documentation: How to Duplicate Pages and Posts in Bulk.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket or visit our support forum at WPML Support Forum.
