Problem: You are working on a live shop and have noticed that the original Dutch product descriptions are not visible, although they appear when translated. Solution: We have reviewed your issue and determined that the visibility problem with the Dutch product descriptions is not caused by WPML. This suggests that the issue might be related to the settings or configurations within your site's default language or possibly another plugin affecting the visibility. We recommend checking the settings for the default language and reviewing any other plugins that might interfere with the display of product descriptions. If the problem persists, please visit our support forum and open a new ticket for further assistance: WPML Support Forum.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: The client purchased 90,000 credits but is unable to use them for automatic translation. They are unsure of the steps to take and whether there are any error messages. Solution: We recommend following these steps to resolve the issue: 1. Verify the steps you are taking for automatic translation and check for any error messages. If there are error messages, please send them to us. 2. Assign the purchased credits to your site by following the instructions here: How to Assign Automatic Translation Credits to Your Sites 3. Review the process of automatic translation detailed in this documentation: Automatic Translation If these steps do not resolve your issue or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
