Problem: You are trying to duplicate a WooCommerce product using the native 'Duplicate' function, but the duplicated product inherits customer review data such as star ratings and review counts, even though it has no actual reviews. This issue occurs only when WPML is active, indicating that WPML is copying or syncing review-related meta during the duplication process. Solution: To avoid copying review data when duplicating a product, use the 'Copy from' option instead of the 'Duplicate' function. This method should prevent the unwanted duplication of review and rating meta fields. For detailed guidance on using the 'Copy from' feature, please refer to the WPML documentation on displaying untranslated content: Copying Content.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the advanced editor does not fully load, preventing access to input fields. Solution: We recommend clearing your browser's cache and then trying to access the advanced editor again. If you're experiencing this issue, please follow these steps: 1. Clear your browser's cache. 2. Attempt to access the advanced editor once more.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If after trying these steps you still encounter issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
Please note that the solution provided might be irrelevant due to being outdated or not applicable to your specific case. If the issue persists, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
Problem: The client experienced issues with the translation status not updating correctly after switching from a child theme to a parent theme. They suspected the issue might be related to custom PHP code added to edit the product page. After switching themes back and forth and toggling a cache plugin, the problem seemed to be resolved, but the client was unsure what specifically fixed the issue.
Solution: 1. We asked the client to confirm the specific page where the translation was not completing. 2. We requested to view the custom PHP code that the client mentioned, which could be found in the Flatsome Child theme's
functions.php
file and a
custom-shortcode.php
file. We also inquired if the issue persists when the custom PHP code is temporarily removed. 3. We pointed out that the Advanced Translation Editor error log indicated an issue with the custom code and provided a link for the client to check it: Advanced Translation Editor error log. 4. We asked for confirmation on whether removing the custom code resolved the issue with the Advanced Translation Editor.
If this solution doesn't look relevant to your situation, please open a new support ticket here.
Problem: The client wants to change the display of the Canadian Dollar in their WooCommerce shop to "C$ 1 489.98" because customers are unsure of the currency type. Solution: WordPress and WooCommerce have certain limitations regarding currency setup. However, we have provided custom search URLs to find existing tickets with custom coding examples that can help with editing currency displays and symbol positions:
