Problem: You are experiencing double charging for translations on both production and staging sites, despite the expectation that translations should not be charged again as per documentation. Solution: The issue occurred because the Translation Memory was not updated in time, leading to double charges. We have refunded you 80k credits to address this error. To prevent future occurrences, we recommend translating content directly on the production site and setting them to be reviewed before publishing via WPML > Settings. If you choose to translate on the staging site, please wait at least 5 minutes before sending the same content for translation on the production site.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: The client is experiencing an issue with Jet Engine listings where the listing grid is mixing languages. When clicking on a Dutch version of a listing, it redirects to the English version. The issue is also observed with slugs, where the Dutch version uses the postname and the English version uses the post ID.
Solution: We have identified that the problem is due to the current Custom Query used for listing the posts. The query is incorrectly assuming that the
term_taxonomy_id
and
term_id
in the term relationships and terms table always match, which is not the case and can lead to fetching incorrect values and retrieving the wrong language.
To resolve this, we recommend adjusting the query so that it does not solely rely on
terms.term_id
for fetching values.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
