Problem: The client was experiencing issues with WPML where switching languages did not change the page content or resulted in an error message. This was suspected to be due to incorrect domain setup for multilingual sites. Solution: We recommended checking the domain configuration against our documentation on how to use WPML with different domains per language. Since we cannot access hosting panels, we suggested contacting hosting support or hiring a developer. For further debugging, we requested temporary access to the site's backend and FTP. We also emphasized the importance of backing up the site before providing access and referred to our privacy and security policies, which can be found at Privacy and Security Policy.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at WPML support forum.
Additionally, there is a potential issue with the Wpbingo Image widget not fully loading in secondary languages, which might be contributing to the display problems. A PHP warning related to this widget was also noted in the debug.log. Contacting Wpbingo for assistance or exploring similar widgets might be necessary.
Problem: The client is experiencing issues with the language switcher not displaying correctly on the main page after resetting the templates. The switcher appears, but there are unwanted styles such as colors and frames. Solution: If you're facing similar issues with the appearance of your language switcher, it might be due to your current theme applying specific styles to the dropdown. We recommend temporarily switching to a default theme to verify if the issue persists. This step helps isolate whether the problem is with the theme's styling. For detailed guidance on resolving styling and CSS issues with language switchers, please visit the following links:
This color issue was part of the theme's dropdown, so it was resolved by editing the menu template, navigating to the style settings, and changing the color to white for the Submenu panel style.
Remember to backup your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are unable to save a translated string in Elementor, even when copying the text exactly from the original. This issue persists across multiple pages. Solution: We recommend editing the page using Elementor in the default language. Here's how you can do it: 1. Open the page in Elementor using the default language. You can access the editor via this link: Elementor Editor 2. Replace the problematic string with a different one and update the page. 3. Attempt to update the translation again to see if the issue persists.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, you can contact us directly through the WPML Support Forum.
Problem: The client reported an issue where a category that should be hidden in all languages except Hungarian was visible. The client suspected a WPML database issue and mentioned using WP Fastest Cache without resolving the problem. Solution: We advised the client to first clear the website's cache using the WP Fastest Cache plugin. We also suggested checking if any product was incorrectly set to the 'uncategorized' category for the Hungarian language, correcting it if necessary, and updating all plugins requiring updates. Additionally, we explained that the 'uncategorized' category is a default that cannot be deleted unless another category is set as the default.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues with CSS styling changes not being applied correctly on your WPML translated webpage, follow these steps to resolve the issue. Solution: 1. Navigate to WPML -> Settings -> Custom Fields Translation. 2. Click on 'Show system fields' and search for any items that include 'css', 'style', or 'styling' in their name. 3. Set these fields to 'Copy' or 'Copy Once' if they were already set to 'Copy'. 4. Return to the original page/post, make a minor modification (such as adding an extra space), and save the post/page. 5. Edit the translation and save it as it is. 6. Check the styling on the translated page. If the issue persists, you might need to set additional fields like 'page_options' to 'Copy' in the Custom Field Translation settings, as these fields carry custom configurations for each page, including design options.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The language switcher on the product page only shows the default language because the page is missing its translations. Solution: We recommend checking the page for translation completeness. If you encounter warnings such as 'There's an issue with automatic translation' or 'Fix it to continue translating automatically', you should address these by clicking on 'Fix it to continue translating automatically'. You can then choose to either resume the automatic translation or opt to manually translate the page. Ensure that the translation progress bar reaches 100% before saving. This should allow the language switcher to function correctly in the secondary language on the front end.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client added a new language to their website but the menu did not translate, and the language was not appearing in the language switcher. Solution: First, we asked the client which language they added and if they had translated the menu into this language. We explained that if the page is not translated into the newly added language, then the language might not appear in the language switcher. We provided a link to our documentation on how to translate menus: https://wpml.org/documentation/getting-started-guide/translating-menus/
Problem: The client needed assistance with translating the Elementor animated card widget and a dropdown menu widget on their website.
Solution: For the Elementor animated card widget, we identified that it originates from the Element Pack Pro plugin, which at the time was not up to date and not compatible with WPML. We suggested three potential solutions: 1. Update the plugin and check if it has become compatible with WPML. 2. Register the plugin shortcodes for translation manually, which requires custom programming. 3. Contact the plugin author to request them to make the elements translatable. 4. Use manual translation by editing the page directly with Elementor, bypassing the WPML translation editor. This method excludes the possibility of using automatic translation. We provided a documentation link for manual content editing: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Regarding the dropdown menu widget issue, we advised the client to open a separate support ticket as per our policy to handle one issue at a time.
Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we recommend opening a new support ticket. We also highly suggest checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us through the WPML support forum.
