Problem: The client is experiencing issues with the WPML language switcher not functioning correctly on their website. Solution: We recommend clearing your browser cache as a first step to resolve the issue with the language switcher. If the problem persists after clearing the cache, it might be due to a specific configuration or an error that we did not initially detect. In such cases, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to open a new support ticket. You can contact us directly for further assistance at WPML support forum.
Problem: You have translated the footer on your website using WPML, but it is not displaying correctly. Solution: If you are using the Ocean WP Library element via a shortcode like
[oceanwp_library id="52"]
, implement the following workaround. Add this code to a Code Snippet plugin or create an Ocean WP Child Theme:
You can download the Ocean WP Child Theme from here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate specific strings on your website using WPML but are unsure how to proceed. Solution: We recommend translating the "Search..." placeholder string via the WPML >> String Translation page. If you continue to face issues, please add a debug report in the Debug Information box. We have enabled the debug info box for your next reply, which you can access here: https://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not address your problem, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the language switcher on your website is not functioning correctly. Specifically, when you click on the English version, it displays the French version instead while using a different site URL format. Solution: We have identified that your site uses the language URL format 'Languages as Parameters'. It's possible that you have recently changed the site's URL format in WPML > Languages. If this is the case, we recommend that you save the permalinks in WordPress again to ensure that the changes are properly applied. This action often resolves issues related to URL format changes.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at our support forum.
Problem: The client is trying to translate a page using WPML but is unsure how to proceed. Additionally, there is an issue with the page continuously loading. Solution: 1. For the translation issue, we confirmed that the page has been successfully translated into other languages. 2. Regarding the loading issue, it appears to be a critical error when opening the Elementor Editor. We recommend updating all Elementor plugins to their latest versions. If the problem persists, please provide FTP access so we can examine the server logs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to download the WPML plugin due to a conflict with the Dokan Pro plugin. Solution: We have identified that the Dokan Pro plugin is causing this issue, which is already known to our developers. We recommend following the workaround provided in our documentation. Please visit the following link for detailed instructions: https://wpml.org/errata/dokan-pro-wpml-update-fails-when-is-active/ If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You are unable to find the blog page to translate on your website using WPML. Solution: We recommend you follow these steps to start the translation process: 1. Open the blog page in Edit mode by navigating to: Edit page link 2. Locate the Language metabox on the right side of the editor. 3. Click the language icon for the secondary language to begin translating. If the issue persists, please add a debug report in the Debug Information box. You can find instructions on how to provide this information here: Provide Debug Information
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: You are experiencing issues with ACF not functioning correctly on your website. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML->Settings->Custom Post Types and set Field Groups (acf-field-group) as Not translatable. 2. Go to the Edit Fields page and set the translation preferences to "Same field across languages". 3. Update the post and its translations without making any changes. After following these steps, the issue should be resolved. For more detailed information, please visit our documentation on integrating ACF with WPML at https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at our support forum.
