Problem: The client is experiencing an issue where the date format works correctly on article pages but not on the home pages, specifically within the Card Post Carousel module of the 'Unlimited Elements for Elementor' plugin. Solution: We recommend checking with the plugin author to see if there is a way to force the Card Post Carousel to use the 'date_format' from WordPress settings. This might involve customizing the plugin settings or adding specific code to ensure the date format is consistent across all pages.
If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client is noticing an extra URL parameter (?_gl=) appended to your domain name on the home page and is wondering if it can be changed or removed. Solution: We have identified that the parameter (?_gl=1%2A4osfvv%2A_ga**) originates from Google Analytics and does not affect your site's functionality. For more information, please refer to the following Google documentation: Google Analytics Documentation. Additionally, you can check related issues and solutions on our forum:
If this solution is outdated or does not apply to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
Problem: The client was setting up different domains for each language on their site using WPML but encountered issues where the different domain per language setup was not working. Solution: First, we recommended resaving the WPML>>Languages>>Language URL format settings and the Settings>>Permalinks. The client was also advised to clear all types of caches to see if the issue was resolved. Additionally, to verify the DNS settings, we suggested uploading a text file named WPMLTest.txt to the main domain's root directory and checking its accessibility from all the intended domains.WPML_LS_Menu_ItemUpon further investigation, it was discovered that the subdomain was not set to the actual document root (/public_html). Correcting this setting resolved the issue.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client is unable to find the Footer Logo on their website and is unsure if there is a specific setting that needs to be checked. Solution: We recommended that the client provide temporary access (wp-admin and FTP) so we can examine the issue more closely. Before providing access, it is crucial to back up the site files and database. We will check various settings in the backend to identify and resolve the issue. We ensure privacy and security during this process, as outlined in our Privacy and Security Policy.
If the solution provided here is outdated or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with your shop page not working properly, specifically with category images not appearing correctly in different language versions, this might be due to the images not being copied to the translated categories. Solution: We recommend you follow these steps: 1. Navigate to WPML-> Settings-> Custom Term Meta Translation section. 2. Set the "Thumbnail ID" field to "Copy". 3. Edit all the categories in the default language. 4. Update them. After completing these steps, the images should be copied correctly to the translated categories. Please check your translated shop page to ensure the images appear as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with some sections not working correctly in your multilingual setup. Solution: If you're facing this issue, we recommend you follow these steps: 1. Navigate to WPML-> Theme and plugins localization, select your theme or plugin, and perform a scan. 2. Go to WPML-> String Translation. 3. Scroll down and click on the Translate texts in admin screens » link. 4. Search for the necessary strings. 5. Select the strings. 6. Click on the "Add to String Translation" button. 7. Then click on the "« Return to String Translation" link. 8. Translate the strings, clear the cache, and check the front end.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to set up WPML and is not experiencing specific errors or unexpected behavior. Solution: We recommend the following steps to identify and resolve the issue: 1. Create a full backup of your website. 2. Disable all plugins except for WPML and its add-ons. 3. Switch to a default WordPress theme, such as TwentySeventeen. 4. Check if the issue persists with only WPML active. If it does not, reactivate your plugins one by one to identify which one may be causing the issue. 5. If the issue still occurs with only WPML active, keep all non-WPML plugins deactivated, and try to recreate the issue. We suggest performing these steps in a staging environment if possible.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to log in to their website due to a fatal error indicating that the allowed memory size has been exhausted. Solution: We recommend checking with your hosting provider as the issue might be related to server/hosting settings which they can address. Additionally, you can search through existing support tickets for potential solutions using this custom search URL: WPML support tickets. Ensure that your server meets our minimum requirements. Make sure to update your WPML plugins to the latest version by going to Plugins > Add new > Commercial > click on "check for updates".
If the solution provided here is not relevant to your situation, or if it's outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problema: Las categorías de productos no se muestran en las páginas de inicio traducidas.
Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Ve a WooCommerce >> WooCommerce Multilingual >> pestaña de Configuración >> enlace de Solución de problemas (abajo a la derecha) y selecciona las siguientes opciones:
Sincronizar variaciones de productos
Reparar relaciones de variaciones traducidas
y haz clic en el botón 'Iniciar'.
2. Si el problema persiste, sigue estos pasos: 2.1. Ve a WPML >> Soporte >> página de Solución de problemas y presiona los siguientes botones:
Limpiar la caché en WPML
[Productos] Sincronizar taxonomías de entradas
Sincronizar identificadores de trabajos locales con trabajos de ATE
Sincronizar traductores y gestores de traducción con ATE
Asignar estado de traducción al contenido duplicado
Establecer información de idioma
En el caso del cliente, realizamos los siguientes pasos adicionales: - Abrimos la versión en inglés de la página en el editor de Elementor, ya que se estaba actualizando manualmente la traducción. - Seleccionamos 'categorías de productos' en las opciones del widget Carousel, ya que estaba configurado como predeterminado. - Después de actualizar la página y limpiar las cachés del frontend, las miniaturas de las categorías comenzaron a mostrarse correctamente.
Si la solución proporcionada no es relevante para tu caso, porque podría estar desactualizada o no aplicarse a tu situación, te sugerimos abrir un nuevo ticket de soporte. Te recomendamos encarecidamente que revises los problemas conocidos, verifiques la versión de la solución permanente y confirmes que has instalado las últimas versiones de los temas y plugins. Si necesitas asistencia adicional, no dudes en contactarnos en el foro de soporte de WPML.
