Problem: Der Kunde kann die Übersetzungen auf seiner Webseite nicht direkt aufrufen und erhält stattdessen eine Fehlermeldung: 403 Forbidden. Dies tritt auf, wenn er versucht, die Übersetzung über die Sprachauswahl in der oberen Menüleiste von WordPress zu öffnen. Solution: Wenn Sie dieses Problem erleben, empfehlen wir Ihnen, die Einstellungen Ihres Hosting-Anbieters zu überprüfen. Für Kunden, die Strato als Hosting-Anbieter nutzen, könnte die Lösung darin bestehen, sich bei Strato einzuloggen, zu den Sicherheitseinstellungen zu navigieren und dort die Filter für Gästebuch-Spam zu deaktivieren. Dies hat in einem ähnlichen Fall das Problem behoben. Weitere Informationen und Diskussionen zu diesem Problem finden Sie in unserem Support-Forum unter https://wpml.org/de/forums/topic/403-forbidden-you-dont-have-permission-to-access-this-resource-2/ und https://wpml.org/de/forums/topic/403-forbidden-you-dont-have-permission-to-access-this-resource/.
Diese Lösung könnte veraltet sein oder nicht auf Ihren Fall zutreffen. Wir empfehlen Ihnen, die bekannten Probleme unter https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu bestätigen und sicherzustellen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollte das Problem weiterhin bestehen, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: The client is unable to translate the first horizontal timeline on their page using WPML because the Elementor Timeline Addons Plugin is not compatible with the WPML editor. Solution: We recommend adding the following custom XML configuration to WPML to make the Elementor widget translatable:
After adding this code, make a small change and re-translate the timeline. Additionally, we suggest sharing this solution with the plugin author and inviting them to join our GoGlobal program to enhance compatibility.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing an issue where an anchor link on the homepage was not working correctly in the German version of the site. When clicking on the link 'Nachhaltigkeit' from any German page other than the homepage, it redirected to the English homepage instead of the German one. Solution: First, we suggested a series of steps to isolate the cause of the issue: - Create a full backup of the site. - Update any outdated plugins or themes. - Flush any cache memory. - Deactivate all plugins, including WPML ones. - Activate a default WordPress theme, like Twenty Twenty. - Activate the WPML plugins. - Then, activate the theme and plugins one by one to find the culprit. Additionally, we recommended increasing the WordPress memory limit to at least 128MB by adding the following code to the
Above the line /* That's all, stop editing! Happy blogging. */. We also advised checking if the full URL was added to the anchor link and suggested using relative paths instead of absolute URLs. Lastly, we recommended changing the language URL format to 'Different languages in directories' in WPML -> Languages, saving the changes, and re-saving the permalinks. Then, adjusting the URL in the menu item for the German version. If you're experiencing a similar issue, we recommend trying these steps. However, the solution might be irrelevant due to being outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum.
