Problem: The client is unable to translate a listing on their website using the WPML translation editor. Instead of opening in the WPML editor, it reloads with an error or opens in the WordPress editor. This issue is specific to one listing, while others translate normally. Solution: 1. We recommended the client to cancel the existing translation job, make a minor change to the listing, and then resend it for translation. Detailed steps for this process can be found here: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ 2. After further investigation, it appeared to be a database issue. We duplicated the listing in both languages, which resolved the problem. 3. We provided a screen recording to demonstrate how to translate the page using the Advanced Translation Editor, which can be viewed here: https://go.screenpal.com/watch/cZjrDjV9Jkg
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: The client reported that after assigning 20,000 credits to their website and subsequently deleting and re-adding the site key, the credits did not appear in their WPML account. Solution: We conducted a thorough analysis and discovered that between the creation and removal of the site key, over 25,000 credits were used. This usage was confirmed through detailed logs. Therefore, no credits remained when the site key was deleted and re-added. We advised the client to review their Automatic Translation Usage Report for detailed information on credit usage, which can be accessed via WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports. For further details, the client can refer to the documentation on Automatic Translation Invoices. Additionally, we provided a specific credits usage report available at Google Drive.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client needed to transfer credits from an old domain (blue-heeler.de) to a new one (bh-relaunch.mathesconsulting.de) and the old domain was not visible on the WPML dashboard. Solution: We recommended that the client re-register the old domain (blue-heeler.de) in their WPML account dashboard. They could do this by visiting https://wpml.org/account/sites/. After re-registering the domain, the client was able to transfer the credits successfully.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still facing issues, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.
