Problem: The client is confused about where credits are assigned after moving their website, possibly creating a copy instead of a staging site. Solution: If you're experiencing issues with credit assignment after moving your site, it's important to ensure that you select the correct options during the setup. When creating a staging site, always choose the option 'a copy' when moving the live site to staging. This allows you to link your staging site and use the same credits. For more detailed instructions, please visit Automatic Translation Subscription for Multiple Sites.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket at WPML Support Forum for further assistance.
Problem: You are experiencing an issue where previously made Spanish translations are visible in the backend but not on the frontend of your website. Solution: We recommend checking if the WPML String Translation plugin is activated on your site. This plugin is essential for displaying translations on the frontend. If it is not enabled, please activate it and verify if the translations appear correctly on the frontend.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where your custom post-type template is not being applied or translated for secondary languages on your WPML site, it might be due to a known issue. Solution: We recommend checking the workaround provided in this documentation. Please ensure to backup your database before making any changes. If the problem persists after applying the workaround, update us with screenshots and detailed steps of the issue.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket.
Problem: You are trying to translate the menu on your site using WPML, but the menu is not translating. Solution: We recommend following the steps outlined in our documentation on translating menus. You can find the guide here: Translating Menus Documentation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.
Problem: The client is experiencing issues with updating footers using WPML on their site. Specifically, the page continuously reloads at the bottom, the view button leads to a 'page not found', and the translate button shows 90% completion but keeps refreshing without additional content to translate. Solution: We recommended the client to test the site using a default theme and disable all non-essential and non-WPML plugins to check if the issue persists. It's advisable to back up the site or test on a staging copy. We also asked them to increase the WordPress memory limit to meet WPML's minimum requirements by adding the following code to the wp-config.php file:
After implementing these changes, try to reproduce the issue and check for a debug.log file in the wp-content folder. If found, send the last lines of the log for further analysis.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with page warnings stating 'page does not exist' when clicking on the translation Edit and View links, and you are also trying to update the styling to the site tagline. Solution: We recommend making a slight change to the page, saving this change, and then resending the page for translation through WPML → Translation Management. After this, attempt to complete the translation of the page. Additionally, ensure that the language pairs are correctly configured for your account, which you can do by following this guide on configuring language pairs.
If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are unable to translate custom post types created with ACF on your site. Solution: First, ensure that you have enabled the translation for custom post types in WPML. You can do this by navigating to WPML >> Settings > Post Types Translation section. For more detailed instructions, please refer to our documentation: Translating Custom Posts. If after following these steps, you still face issues with translating your custom post types, we recommend providing more details about the specific problems you are encountering.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket. For further assistance, you can visit our support forum at WPML Support Forum.
