Problem: The client is trying to translate the 404 system page using WPML, but in the translation editor, no elements appear except for the title of the page. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Open the default language 404 template in Edit mode. 2. Make a small change, such as adding a space or a + sign in your page/post title. 3. Update the page by pressing the “Update” button. 4. Remove the small change you made in step 2. 5. Update the template again. 6. Open the translated page in the WPML Translation Editor and check if the text and buttons are now available for translation. If the issue persists, we suggest providing temporary access (WP-Admin and FTP Login info) to your site, preferably a staging site, so we can look into your setup and debug the issue. Please ensure to back up your database and website before making changes.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client is changing the domain of their website and is concerned about needing to purchase a new WPML license for the new domain URL. Solution: If you're experiencing this issue, we recommend the following steps to update your WPML license key without needing to purchase a new one: 1. Log in to your WPML.org account and navigate to the Sites page. 2. Delete the old domain/site key. 3. Log in to your new site and go to the Dashboard >> Plugins >> Add new plugin >> Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy the new key, paste it into the input box, and press the Register button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: You are trying to view the German version of a page, but instead, you see the same content as another page in German. This issue occurs when trying to access the page at https://ronb33.sg-host.com/de/schweisrauchabsaugung/filter/, expecting it to be a translation of https://ronb33.sg-host.com/aspirazione-fumi-di-saldatura/filtri/. Solution: The issue is caused by settings from the Permalink Manager Lite plugin. When this plugin is deactivated, the problem does not occur, indicating that WPML is functioning correctly on its own. We recommend contacting the author of Permalink Manager Lite to resolve this issue. Meanwhile, if you need further assistance from us, please feel free to keep this ticket open.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client needs to manage translations with fewer paragraphs than the original Italian page and is unable to leave some translation paragraphs empty. The option to merge text boxes is not always available, and there are concerns about using the Classic Translation Editor because changes may disappear upon refreshing the translation. Solution: We recommend using the Advanced Translation Editor for automatic sentence-by-sentence translation, but it does not allow skipping or removing specific sentences or leaving fields blank. For complete control over the content structure of the translated version, manually translate the page. You can duplicate your default language page into another language and edit the duplicated version using the same editor as the original. If you used Elementor for your default language page, continue using Elementor to edit the translation, thus avoiding the Classic Translation Editor altogether. For detailed guidance, please refer to our documentation on using different translation editors for different pages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client was unable to see updated text in the translation pages even after changing it in the main language. The old text was still visible in the WPML Translation Editor. Solution: We accessed the WPML Translation Editor and utilized the WPML troubleshooting options to set the language information and clear the cache. Specifically, we navigated to WPML > Support > Troubleshooting and executed the cleanup options, particularly focusing on 'Clearing the cache'. Although multiple cleanup options were run, clearing the cache likely addressed the issue. For detailed steps, please visit WPML Troubleshooting Options.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
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