Problem: The client was unable to see a translated article in the English article list dashboard after using credits for automatic translation. Despite the translation being marked as 'finished', the updated content was not displayed. Solution: We requested temporary access to the client's site to investigate the issue thoroughly. After gaining access, we identified that the translation job was still assigned to the client's WordPress user account. We suggested changing the password and providing a different account for further testing. Additionally, we planned to replicate the site on a local environment for deeper debugging, pending the client's approval to use a duplication plugin and ensure a backup was made.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problème: Le client a rencontré un problème où un article traduit était toujours marqué comme «Envoyé au traducteur local» même après avoir tenté de le supprimer. De plus, l'article ne s'affichait pas dans la liste des articles en anglais après avoir cliqué sur 'Terminé'. Solution: Nous avons recommandé plusieurs étapes pour résoudre ce problème de traduction bloquée : 1. Vérifier l'onglet des travaux de traduction pour des erreurs. Plus d'informations ici : https://wpml.org/fr/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ 2. Utiliser un plugin pour supprimer tous les statuts de traduction en attente. Détails ici : https://wpml.org/errata/reducing-size-of-icl_translate_job-icl_translate-and-other-wpml-tables/ 3. Accéder à WPML > Support > Troubleshooting et essayer tous les boutons de dépannage.
Si ces étapes ne résolvent pas le problème, nous avons suggéré de vérifier et de mettre à jour l'UUID du site dans les enregistrements WPML, ce qui pourrait nécessiter de désenregistrer et de réenregistrer le site pour obtenir une nouvelle clé d'enregistrement.
Si le problème persiste ou si cette solution devient obsolète, nous vous recommandons vivement de consulter les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si nécessaire, n'hésitez pas à ouvrir un nouveau ticket de support pour une assistance personnalisée.
Problem: The client is experiencing an issue with a subdomain where WPML is not needed, causing the website to not load properly. Solution: We recommended that the client should deactivate WPML for the subdomain where it is not required. Since WPML needs at least two languages to function, and the client does not intend to translate content on this subdomain, it is best to disable WPML for that specific site within the network. We provided guidance on how to deactivate WPML on a per-site basis within a multisite network, which can be found in our documentation here: https://wpml.org/documentation/support/multisite-support/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket: WPML support forum.
Problem:
The client has a multisite setup with subdomains and is facing issues with English pages not appearing as translated from French, even though they have been uploaded to the subdomains.
Solution:
You can connect the English pages as translations of the French pages by following this guide:
