Problem:
Client reported that product gallery images were not appearing in translations within the WP Admin. The client managed to partially solve the issue by using an advanced SQL query and a PHP script, identifying that WPML was not handling situations where an image associated with a product did not have a corresponding file on the server, which seemed to cause a block in script execution.
We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client reported that some product categories were missing in English compared to the number of categories in French. Solution: We recommended the client to navigate to WooCommerce → WooCommerce Multilingual & Multicurrency → Categories and translate the missing categories. Additionally, we pointed out that under the Status tab in the same section, it was indicated that "42 Product categories are missing translations." We provided a documentation link for further guidance: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#taxonomies We advised that by translating these product categories, the number of English categories should match the French ones, as each translated category creates a new category linked to the original.
Please note that the solution provided might be outdated or not applicable to your case. If after checking the related known issues and confirming that you have the latest versions of themes and plugins installed, the problem persists, we highly recommend you to open a new support ticket. For further assistance, you can reach out to us on the WPML support forum.
