Problem: The client is trying to link two sites within a multisite network to share translation credits and translation memory. They are unable to get the migration code because the 'Copy Migration Code' button is disabled on both sites. Solution: If you're experiencing this issue, it's important to note that you cannot link sites together to share credits and translation memory if both sites have active subscriptions. To resolve this, you need to cancel the subscription on one of the sites. Once you do that, the option to copy the Migration code will become available. You can then copy the code from the site where you canceled the subscription and enter it into the site with the active subscription. For detailed instructions, please refer to our guide on Automatic Translation Subscription for Multiple Sites.
If this solution doesn't seem relevant to your situation, please don't hesitate to open a new support ticket with us here.
