Problem: You've updated text and carousel images in the French version of several Divi layouts, but these changes are not reflected in the English translation. Additionally, changes to the tab order in the Divi layouts are not updated in the English version. Solution: We recommend checking the translation status of the updated sections in your Divi layouts. Please visit the following URLs to ensure that the sections containing these strings are translated:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous tentez de traduire des variations de produits. En français, cela fonctionne parfaitement, mais en anglais, les produits apparaissent sans variations. Aucun sélecteur de variation n'est visible sur la page anglaise du produit. Solution : 1. Assurez-vous que chaque variation de produit ait son propre SKU. Par exemple, ajoutez les SKUs 12001-1 et 12001-2 pour les variations françaises. 2. Ouvrez la traduction du produit dans l'éditeur WordPress. 3. Dans la barre latérale à droite, section "Langue", choisissez "Ceci est la traduction de: VIDE" pour détacher la traduction de l'original. 4. Cliquez sur "Connecter les traductions" et choisissez le produit en français, en vous assurant de décocher la case qui rend l'anglais langue source. Cela permet de reconnecter la traduction avec la source française et de re-synchroniser tous les champs correctement. Pour plus de détails, consultez la documentation sur comment déconnecter les traductions.
Si cette solution ne résout pas votre problème ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're trying to manage translations and encounter an empty page when accessing the WPML > Translations page, it might be due to a stuck translation job. Solution: We recommend checking for any old or stuck translation jobs at WPML > Translation Management > Jobs. In this specific case, we identified and resolved an issue with a translation job from March 2024 that was causing the problem. You should now be able to access the WPML > Translations page without issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client needed help translating Fluentform, noting that it seemed incompatible with WPML. Solution: We recommend trying the operation again as we have implemented a temporary workaround that should now allow Fluentform to work with WPML.
Add this to WPML > Settings > Custom XML Configuration and re-translate the page. Add correct translated form ID.
If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If the solution provided here becomes irrelevant or does not resolve your issue, please do not hesitate to open a new support ticket. You can do so at WPML support forum.
Problem: The client is trying to translate media to English, but most of their media are originally in English due to a possible error during migration from Polylang. They need to change the original language for media and link English images to their French counterparts without re-uploading them. Solution: We explained that currently, there is no way to change the original language of media in WPML. If the client needs to use different images in different languages, they should upload the image they want to switch in WPML -> Media Translation. We also advised that if they switched the image in WPML -> Media Translation after the post had been translated, they need to make a small change in the original language post and update it. This will trigger a change in the translation, and after updating the translation, the new image should appear. We recommended clearing any site caching after these changes. Additionally, we provided a link to our Media Translation guide for further assistance: https://wpml.org/documentation/getting-started-guide/media-translation/
If this solution is not relevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum: https://wpml.org/forums/forum/english-support/.
