Problem: The client is currently using an inactive WPML account on the site teethan.com and has requested deactivation and a refund for the service. They wish to switch from the old account to a new one and register WPML on the site. A message in WordPress indicates that the WPML plugin being used has not been paid for, and after receiving a refund, the plugin must be removed. The client is unable to access the new account and re-register the site. Solution: We recommend going to Plugins > Add New > Commercial in your WordPress dashboard. From there, you can remove the old license and enter the new one. This action will not affect your translations.
Please note that this solution might be outdated or not applicable to your specific case. If this does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
