Added items disappearing from Cart

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Bug

This topic contains 4 replies, has 1 voice.

Last updated by Itamar 5 days, 9 hours ago.

Assisted by: Itamar.

Author	Posts
April 16, 2025 at 8:34 am #16937214
michaelB-158	Background of the issue: I am trying to add an item to the cart on my website. The issue can be seen on this page: hidden link. See Screencast: hidden link. Symptoms: Items are disappearing from the cart within seconds after being added. Questions: Why are items disappearing from the cart after being added? Is there a setting or configuration that might be causing this issue?
April 20, 2025 at 7:33 am #16949499
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned. Sorry for the late response because of the holidays. It is not normal here. To help you faster, I've enabled debug information for this support ticket. Please see this link for how to get this information from your site and give it to us: http://wpml.org/faq/provide-debug-information-faster-support/ Does it happen with a specific product? It is working as expected for us here. Refer to this screencast for more details: hidden link Please visit the WPML>>Languages page and make sure the following options are enabled. a) Make themes work multilingual>>Adjust IDs for multilingual functionality b) Language filtering for AJAX operations>>Store a language cookie to support language filtering for AJAX -- Thanks! Bigul
April 20, 2025 at 8:25 pm #16950287
michaelB-158	Hello Bigul, Thanks for your support. Yes, sometimes the issue doesn't happen. Under unknown circumstances an added item remains in the cart. But making a refresh or using another browser leads to a malfuncion as described. The points/options you suggested have been already enabled. I've made two videos after your answer: hidden link hidden link Two different devices. You'll see also that with PayPal it's possible to add an item, but not with the "Add To Cart" Button. We were able to reproduce the problem in the staging system. We have also set up access for you. Kind regards, Michael Bucher
April 22, 2025 at 7:04 pm #16957116
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Michael. I'll continue to help you with this issue. I watched your videos. Thanks for sending them. I tried to replicate this issue on your site, but I was unable to see it. Does this issue occur only in English on your site, or also in German, which is the default language? I'm asking this to confirm it's a WPML issue. Otherwise, this can also be an issue that WPML does not cause. Regards, Itamar.
April 22, 2025 at 7:10 pm #16957136
michaelB-158	Hi Itamar, The issue occurs in every language other than the default. German is default and it's working well. Never had this issue with German. We have also Italian and Spanish (hidden at the moment) configured and tests shows the same issue. Kind regards, Michael Bucher
April 23, 2025 at 8:17 pm #16961985
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Michael. Could you please grant me access to your staging site? I'll continue to investigate the issue there. If you require additional assistance with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
April 24, 2025 at 7:57 pm #16966163
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I am consulting with our second-tier supporters about this issue. When I have news about it, I'll update you. Please note that my weekend is Friday to Saturday, and I'll be able to continue checking this issue and helping you on Sunday. I appreciate your patience. Itamar.
May 4, 2025 at 7:14 pm #16993807
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I am sorry for the late reply here. Our second-tier supporter says he cannot see this problem anymore. I also checked and added a product to the cart a few times, and I can't see this problem. Have you solved this issue already? Regards, Itamar.