Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 13:00 9:00 – 13:00 9:00 – 13:00 8:00 – 12:00 8:00 – 12:00 -
- 14:00 – 17:00 14:00 – 18:00 14:00 – 18:00 13:00 – 17:00 13:00 – 17:00 -

Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 6 replies, has 0 voices.

Last updated by Bruno Kos 3 days, 11 hours ago.

Assisted by: Bruno Kos.

Author Posts
April 29, 2025 at 6:08 am

ozgun-degerD

Background of the issue:
I'm currently translating my website in different languages using WPML. I manage to translate every part of my website except for the footer part and the container in the footer. I applied the translation from the back-office, but it doesn't show up when I select the language.

Symptoms:
The footer part and the container in the footer are not translated even though the translation was applied.

Questions:
Could you please provide me guidance on translating the footer part?
Why doesn't the translation show up when I select the language?

April 29, 2025 at 6:48 am
April 29, 2025 at 7:22 am #16977406

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Can you create a simple footer here in the same it is done on your site?
hidden link

And translate, does it work? It can be a very simple footer.

I think we have all the plugins, if something else is needed feel free to install.

May 6, 2025 at 6:27 am #16999210

ozgun-degerD

Hello,

Sorry for late reply,

Unfortunately, I don't really know how to implement it as the same way as the Thim Elementor kit as I directly bought a template and it was already this way.
It seems like there is a template inside the Thim Elementor kit that is created.

I created this template with the simplest functionalities, but I don't know how to implement this footer (template) after inside a page.

Thanks for your help.

Sincerely,

May 6, 2025 at 12:23 pm #17001555

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

To troubleshoot this problem, I'll install the Duplicator plugin and generate packages for further debugging purposes. I'll ensure to exclude all media files to maintain a minimal package size.

You can find more information about the process here:
https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/#get-help-from-support

Please confirm if this approach is acceptable to you!

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

May 13, 2025 at 7:20 am
May 14, 2025 at 11:47 am #17031942

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

I am checking this with our 2nd tier and will keep you posted because the issue is still happening in my localhost.

I wasn't able to reproduce this in the sandbox, here it works properly:
hidden link

May 15, 2025 at 12:07 pm #17036702

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

We are unable to determine how these footers are being retrieved on the frontend. Moreover, they don’t appear to be added as Footers within the Thim Elementor Templates (see my screenshot).

What if you create them using "Add New Template", assign them as footers, remove the ones currently in use, and then proceed with the translation?

This approach should work, as it does on the sandbox site.

add new template.jpg
footer.jpg
no templates found.jpg
May 16, 2025 at 2:33 am #17039157

ozgun-degerD

Hello,

I tried to make the modifications as you said, but it still didn't worked.

I added a Footer through Thim Elementor templates.

I also just figured out that the footer part was implemented through a widget, using the shortcode of the template into this part of the website.

There is a button that allows me to choose in which language to choose to display the footer. Does this have to do with something ? Should I create 5 different footers and choose for every language ?

Thanks,

Sincerely,

Screenshot 2025-05-16 103217.png
Screenshot 2025-05-16 103102.png
May 16, 2025 at 5:43 am #17039318

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Yes, that will work, given that this is how you invoke these templates.

hidden link

I added [thim_ekit id="15565"] to show on French only and this seems to be working:
hidden link