[Waiting for user feedback] For some pages some sections are not converted
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Background of the issue:
I am trying to translate my site into Italian Language. Many of the pages have been converted successfully, but in some pages, some sections are not converted to the Italian Language. The issue can be seen on the following pages: hidden link , hidden link
Symptoms:
Some sections on certain pages are not converted to the Italian Language.
Questions:
Why are some sections not converting to Italian on certain pages?
How can I ensure all sections are translated correctly?
Thank you for contacting WPML support. While you wait for one of my colleagues to take this ticket and work on it, let me provide you with the first debugging steps or see if I can help with the issue quickly.
We can't see the problem on your site because it is in maintenance mode.
Can you please tell us how you have designed the pages of your site?
Have you used a page builder plugin, and if so, which plugin is it?
Please share your site's Debug information. It will help us to help you with this issue, which you can read about here.
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've checked your Italian page here hidden link and your product pages and it looks like it is showing the correct translation. It is working for you also?
If not, please highlight it using a screenshot so that I could recheck.
Thanks for your patience. I've checked this page hidden link and the issue is related to the font. This font "BebasNeue-Regular" doesn't support Russian language hence breaking the layout. Could you check? I've attached a screenshot for your reference.
Screenshot not needed just check this page in both language and and compare the section some sections are in English language and but not in Russian language
Hello,
My name is Carlos and I will continue working on this ticket because my colleague Kor is on vacation.
I visited the product: hidden link and I can see that the 'Defects detected by Blister Inspection Systems' section is missing in the Russian version. Could you confirm this is the issue you are referring to?
