This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing an issue with the WP External Links plugin (v2.60) that was preventing the translation tools tab from loading on his website. Solution: We are glad to know that the client resolved the issue by deactivating the problematic plugin. Additionally, we recommend checking out the workaround provided in our errata page for the WP External Links plugin issue: WP External Links plugin prevents the translation tools tab from loading.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket with us.
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In order to troubleshoot the issue, could you please try temporarily deactivating all plugins except WPML? If the issue persists, please follow the steps below:
1. Go to your account page (https://wpml.org/account/sites/).
2. Delete the key for the old and new site.
3. Navigate to Plugins >> Add New >> Commercial tab.
4. Click on the "Register WPML" link.
5. Click on "Get a key for this site."
6. Copy the newly generated code.
7. Visit back to Plugins >> Add New >> Commercial tab.
8. Register the site with the new key.
Did you subscribe to Pay-As-You-Go when you were using the old domain?
yes please try to remove Pay-As-You-Go because i still cannot access this page now : hidden link
It seems that the issue we are facing is not related to the Pay-As-You-Go subscription. Can you please confirm if the problem occurs only when WPML is activated? Additionally, kindly provide a screenshot of the Error Logs page from WPML → Support → Advanced Translation Editor. This will help us identify the problem further.
Thank you for sending the screenshot. You should be able to see the migration banner in WPML → Translation Management. Or have you already done this? If no, please navigate to Translation Management (/wp-admin/admin.php?page=tm%2Fmenu%2Fmain.php) and take the necessary action. After that, check if the issue persists.
