Missing description translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the translated product description in WPML, which appeared blank instead of showing the expected text.
Solution:
1. We recommended the client to edit the product in the original language, make a small change to the description, save these changes, and then update the translation to see if the issue resolves.
2. If the description was added in a non-standard way, we requested more details on how it was added.
3. We advised creating a full backup and updating all outdated plugins to ensure they weren't causing the issue.
4. Upon further inspection, we discovered that HTML and CSS embedded within the product description were causing the visibility issue. We removed the HTML from the product description in the secondary language, which resolved the problem.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Exception, WCML

This topic contains 10 replies, has 2 voices.

Last updated by Carlos Rojas 13 hours, 45 minutes ago.

Assisted by: Carlos Rojas.

Author	Posts
November 6, 2024 at 10:54 am #16371060
margusP-3	Background of the issue: I am trying to translate a product description using the WP editor. The issue can be seen on this page: hidden link Symptoms: The translated description is missing, and instead, I see a blank description. Questions: Why is the translated description missing? How can I fix the blank description issue?
November 6, 2024 at 11:20 am #16371207
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us If the description is the one that comes by default with the product, then I suggest following these steps: - Edit the product in the original language - Make a small change to the description - Save the changes - Update the translation - Double-check if the issue disappeared If the product description does not come by default with the product, then I kindly ask you to describe how you added it. Regards, Carlos
November 6, 2024 at 11:24 am #16371225
margusP-3	Hi, Tried this. Problem still exist.
November 6, 2024 at 1:08 pm #16371852
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for your feedback. In this case, I will need to take a closer look at the issue and the configuration. I have set your next message private so you can securely share the access credentials to the site. Please don't forget to create a full backup of the site before sharing the credentials Looking forward to your message.
November 6, 2024 at 2:42 pm #16372725
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for sharing the information requested. Please create a full backup of the site and update all outdated plugins that appear in this link: hidden link Double-check if the issue disappeared after updating all outdated plugins.
November 6, 2024 at 3:05 pm #16372910
margusP-3	I disabled and verified that PDF Invoices was not causing the issue, so I’ll update it later. However, after updating all other plugins, the problem persists. I also created a backup. How can I fix this problem?
November 6, 2024 at 3:15 pm #16373325
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for your feedback. After inspecting the product in EN I found that the cause of the issue was a combination between HTML and CSS. After removing the HTML from the product description in EN the text is visible now. Can you confirm that the issue is solved?
November 7, 2024 at 6:58 am #16375294
margusP-3	Could you please describe how you fixed it? How did you remove the HTML from the product description? Then I can do same when similar problem occurs.
November 7, 2024 at 10:47 am #16376419
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Sure 🙂 I had to manually edit the product on the secondary language by switching languages using the language switcher in the admin bar (at the top) and then I realized this HTML was added to the description of the product on the secondary language. I removed the HTML and the issue disappeared.
November 7, 2024 at 10:49 am #16376424
margusP-3	Thank you! It worked.
November 7, 2024 at 11:05 am #16376553
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Excellent! Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to assist you.

margusP-3 confirmed that the issue was resolved on 2024-11-07 10:49:26.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.