This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing issues with redirecting users to the appropriate language version of their site based on geographic location using WPML. They have set up a custom language for the US and want users from the US and Germany to be redirected to specific URLs when visiting their site.
Solution:
We explained that WPML's redirection feature does not support geolocation-based redirection. It operates based on the browser's language settings. Therefore, users will be redirected according to the default language set in their browser, not their geographic location. For implementing redirection based on browser language, we recommend following the documentation provided here: Automatic Redirect Based on Browser Language.
If this solution does not align with your needs, or if it seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at WPML Support Forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 2 replies, has 1 voice.
Last updated by 1 week, 4 days ago.
Assisted by: Andreas W..