This thread is resolved. Here is a description of the problem and solution.
Problem: The client reported not receiving replies to their tickets and described an issue where the Classic Editor interface was not consistent across all pages, with Elementor sections lumped into one block. This problem occurred only on some pages. Additionally, there was a database error indicating a missing table ('rai_e_notes') related to Elementor Pro's Notes module, and a React error in WPML's files. Solution: We recreated the issue and confirmed it does not occur on newly created content. A temporary workaround involves using a plugin like Duplicate Page to duplicate existing pages. For the database error, we suggested reinstalling Elementor PRO or manually recreating the missing table, and consulting Elementor Support for further assistance. For the React error, we recommended updating all plugins and testing again. If the issue persists, further investigation is necessary.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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Classic Editor interface is not consistent for all pages. It has lumped all Elementor sections into one block. But the issue only occurs on some pages. Attached are some screenshots.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
It would be necessary to revise the original content to be able to provide feedback on this matter.
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site.
If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
Andreas,
FYI: another WPML supporter (Lauren) already has admin access (from another ticket)
Note: 3 tickets were not submitted but of course did not get through. I've worked on hundreds of sites and forms. WPML's submit a ticket form is not clear or user-friendly (redundant questions, too many steps and now with AI – it was simpler before). I clicked on the button of the debug page and thought that was the end of the submission...
This is a duplicate test site (the live site is separate). You can do whatever is necessary. It's a client who does not allow server access, so no ftp access.
Send me your email address if it makes sense for you to have admin access.
Chris
1. Each time I try to translate an updated page, an error comes up. And the FR language disappears from my translator profile. See error screenshot and link: hidden link
Can you fix?
2. When I try to save a translated page on the live site, the save button keeps spinning and the page does not close. See attached. But when I leave the page anyway, the page is saved.
