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[Resolved] Site's "New Location" is exactly the same as it's previous location

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with WPML prompts after moving their site from a staging to a live environment, despite using the same site key for both environments.

Solution:
We recommend the following steps to resolve the issue:
1. Go to WPML → Support in your WordPress dashboard.
2. Click on the Troubleshooting link.
3. On the WPML Troubleshooting page, click the button labeled 'Force-enable WPML’s Advanced Translation Editor'.
4. You can now use WPML’s Advanced Translation Editor to add, edit, and manage translations on both domains without seeing the migration wizard.

For more detailed instructions, please refer to our documentation on Using Advanced Translation Editor when you move or use a copy of your site.

Please note that this solution might be irrelevant if it’s outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Dražen 10 months, 2 weeks ago.

Assisted by: Dražen.

Author Posts
February 20, 2024 at 4:05 pm #15324022

davidM-300

This message is intended for Lauren Jeffcoat.

Hi Lauren,

Thanks again for your assistance with the setup!

You will recall that we created and registered site keys for BOTH my LIVE site as well as my staging site.

Since we last spoke, I have done the following:

(1) Cloned/Pushed the LIVE version of our site to the Staging Environment.

Seeing as (A) there is no avoiding overwriting the site keys when moving the site from one environment to another in Kinsta's hosting and (B) we seemed to agree that it would be fine to use all translation credits in our LIVE environment, I didn't bother updating the site key in the staging environment (letting it remain the same key as the LIVE environment). I just ignored any prompts from WPML in my WordPress dashboard while making a few updates to my site. I made no updates to WPML in the staging environment and have no intention of doing so in the future either.

Once finished with making the desired changes to my staging site, I pushed those changes to my LIVE site this morning:

When I logged into my LIVE site, I received the following prompt from WPML. (see attached image)

I am confused why I am seeing this as it's the exact same URL, containing the exact same site key.

I'm not sure what I should do now seeing as my goal is to use WPML on my LIVE site (and ignore it when making changes to other aspects of my site (in the staging environment).

I need a workable, repeatable process that doesn't break anything.

So what should I do now (and moving forward)?

Mark it as a copy? Something else?

Thank you.

Screenshot 2024-02-19 09.04.16.png
February 21, 2024 at 7:44 am #15325605

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for contacting us.

This issue is not related to licence keys, as licence key and ATE / automatic translation are not really directly related. So licence key is used for WPML to work correctly and enable ATE, but when you move your website from staging to dev, WPML also needs to migrate data related to your automatic translation account (memory, credits, ID and etc), this is what for banner is.

Sometimes this can go wrong and cause issue as you are experienced, can you please follow next steps from our docs:

However, if both domains point to the same website on the same server, you should not use the migration wizard. Instead, follow these steps:

- From either your primary or secondary domain, go to WPML → Support and click on the Troubleshooting link.
- On the WPML Troubleshooting page, click the button labeled Force-enable WPML’s Advanced Translation Editor.
- Now, you can use WPML’s Advanced Translation Editor to add, edit, and manage translations on both domains. You should also not see the migration wizard anymore.

- https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/#using-wpml-on-two-domains

Let me know how it goes.

Regards,
Drazen