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[Resolved] Split: I am trying to apply new image sizes

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This topic is split from https://wpml.org/forums/topic/i-am-trying-to-apply-new-image-sizes/

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This topic contains 32 replies, has 2 voices.

Last updated by Dražen Duvnjak 9 months, 3 weeks ago.

Assisted by: Dražen Duvnjak.

Author Posts
March 23, 2023 at 8:20 am #13311965

kristoferS-2

I could not reproduce this in you sandbox. In my site I see the following in wp-content/debug.log:

[23-Mar-2023 08:09:06 UTC] PHP Notice: Trying to get property 'post_content' of non-object in /home/waysseab/[redacted]/wp-content/plugins/sitepress-multilingual-cms/inc/translation-proxy/wpml-pro-translation.class.php on line 420
[23-Mar-2023 08:09:06 UTC] PHP Notice: Trying to get property 'post_type' of non-object in /home/waysseab/[redacted]/wp-content/plugins/sitepress-multilingual-cms/inc/translation-proxy/wpml-pro-translation.class.php on line 421
March 23, 2023 at 8:24 am #13312023

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have opened a new ticket for your probably new issue.

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Share a video of the issue and the step you take so I can see the problem and understand it better.

3) Please check if the issue still happens when using the WP default theme and only WPML plugins enabled, all others disabled.

Thanks,
Drazen
March 23, 2023 at 8:43 am #13312213

kristoferS-2

I have attached the debug information as well as the link to my video recording to the WPML debug info field. Added under the video under the key $video as this form requires that the value is valid JSON.

As you can see in the video. The editor will show the uncropped image in the Featured Image field in the editor, not just on the front end.
March 23, 2023 at 10:15 am #13313545

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am afraid I can not see the video. Please share a link in your reply.

Also, I see you use a minimal environment, is there anything different you maybe use then in our clean sandbox website that I provided, where you tried and the issue is not happening?

For example, some custom code, or must-use plugins, or image optimization from server side and etc.?

Let me know.

Thanks,
Drazen
March 23, 2023 at 10:22 am #13313695

kristoferS-2

I do not wish to share the video with everyone on this forum. Is there a way for me to send it privately?

I am not using custom code or must-use plugins. Our host uses Litespeed but the wp plugin for it is disabled so its optimizations are not applied.
March 23, 2023 at 10:26 am #13313799

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

links (https) are hidden and seen only by you and support.

Either way, I will enable private reply for you, you can it there.

Thanks,
Drazen
March 23, 2023 at 11:39 am #13314673

kristoferS-2

Oh I see. It seems that I cannot share my cloud links with your service. Here it is: hidden link
March 23, 2023 at 12:43 pm #13315301

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for getting back and sharing the video.

I have checked on the sandbox site, I was able to reproduce it there also. I suspect the workaround I shared from that other ticket might help here also, and to be same the case.

Video: hidden link

Can you please try again on the test sandbox site from our side:

- hidden link

Let me know how it goes and if I am doing something wrong.

Thanks,
Drazen
March 23, 2023 at 1:52 pm #13315889

kristoferS-2

You mean the code change in the wpml-media-translation plugin? I tried that and it works the same as before.

I noticed that you use WPML 4.6.0 in the sandbox. In my site I have 4.6.2.

In my much of Media Translation was moved to the main plugin. Found a similar class and did the same edit there.

Can you apply the workaround to the sandbox?
March 23, 2023 at 2:20 pm #13316069

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I haven't yet tried a workaround, I wanted to first confirm we are seeing the same issue on the sandbox test site also.

Since your first statement was that it doesn't happen there, but only happened on your hosting test website.

So before, we continue, I want to confirm and clarify if we are checking the same issue here, and if we can continue to test it on our sandbox test site?

Please check the website, and my video from the last reply and let me know.

Thanks,
Drazen
March 24, 2023 at 8:26 am #13321171

kristoferS-2

It is reproducible in the sandbox. I see different croppings in the post editor for the language versions.
March 24, 2023 at 10:24 am #13322083

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks.

Yes, seems the file and code changed with the latest versions.

I have updated our 2nd tier support, they will recheck the workaround shared.

I will update you soon with some news on this.

Regards,
Drazen
March 29, 2023 at 11:43 am #13357411

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I have just tested the next workaround from developers and seems it works fine.

Please check and let me know how it goes.

WORKAROUND:

- Make sure ATE is enabled.

- Go to wp-content/plugins/sitepress-multilingual-cms/classes/media-translation/MediaTranslationStatus.php

- There right before the code:

return $attachment_translation_id;

add this:

$this->copy_attached_file_info_from_original( $attachment_translation_id, $attachment_id );

2. Make sure you are using WPML Media and your image has a title and this title is translated via WPML media

3. In WPML Settings, make sure that option Translate media library texts with posts is enabled

4. Make a small change to the default language page/post title and image title and save

5. Update translation and translate page/post/image title

6. Check cropped featured images of both posts and they should be synced

Kind regards,
Drazen
March 30, 2023 at 11:08 am #13366549

kristoferS-2

I have implemented the workaround.

Rather than updating an existing post I created a new one and cropped the image before translating. The translated post still got the uncropped image.

Is it the same for you in the sandbox, with the workaround?
March 30, 2023 at 11:30 am #13366791

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

for me sandbox works just fine, you are free to check the sandbox site yourself.

I would also suggest re-translating and making sure you follow the all steps, after updating it should fix even if you started with not synced uncropped images.

Video: hidden link

Let us know how it goes.

Kind regards,
Drazen