Updating English page - reverts other pages back to English

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This topic contains 6 replies, has 3 voices.

Last updated by stephenO-2 2 weeks, 1 day ago.

Author	Posts
April 19, 2024 at 8:11 am #15542187
stephenO-2	I have English and French - and I do manual translations - when I update an Engish page - then the French translation is lost on the french page and it reverts to English - how can I stop this happening please ? There is a setting somewhere I think to stop this. Thank you for the help.
April 19, 2024 at 10:17 am #15542895
Waqas Bin Hasan Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, can you please explain that how do you manually translate? I mean click + icon to add a translation or make a duplicate. Further, can you check with only WPML plugins active, while deactivating all other plugins and switching to a standard WP theme like 2024? IMPORTANT: Take full backup of your website and database beforehand. Please let us know your findings and we'll try our best to help you further on the matter. Regards.
April 19, 2024 at 11:05 am #15543219
stephenO-2	Thank you for the reply. I am using the page Builder Beaver Builder. I duplicate the page into French or Italian and then go to the French page for example, and translate the page using the page builder into French. If I make an amendment to the English page using beaver builder - then the equivalent page in French or Italian reverts back to English. Thankfully, I can restore the page back into the original language because beaver builder stores revisions, so I can go back and restore the language back into the relevant page. I hope that makes sense ! The website is used quite heavily during the week so I will wait until the weekend to do as you suggest about deactivating the plugins but if you have any suggestions in the meantime about what might be going wrong - then please let me know. Thank you again for your help Waqas. Best wishes, Stephen
April 20, 2024 at 4:49 am #15545408
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Please open the original content inside the WordPress Editor and revise if the translations are still marked as "duplicate". If this is the case, then it is expected that the translations will get overwritten with the original content, once this original content gets updated. You will need to open the translations inside the WordPress Editor inside the right sidebar click on "Translate independently". If this is not the source of the issue, please let us know.
April 20, 2024 at 8:06 am #15545534
stephenO-2	Many thanks for the reply. When I go to the English original page and click edit - I see French and Italian (duplicate) - see attached. I then click on WordPress Editor and I receive a pop up saying This page, All Pages or all the site content - I presume I click On this page? On clicking On This page - I do not see anything in the righthand side bar saying Translate Indpendently. You are correct though - that is what I want to do - Translate Indpendently. Grateful for any more guidance on being able to translate independently Huge thanks for the help - much appreciated ! Best wishes, Stephen
April 20, 2024 at 8:07 am #15545535
stephenO-2	Image now attached
April 20, 2024 at 12:01 pm #15546087
stephenO-2	Cracked it - and I now understand how to do it following your instructions - huge thanks and sorry I was so slow in understanding what needed to be done ! Best wishes, Stephen
April 20, 2024 at 12:01 pm #15546088
stephenO-2	Thnk you again

stephenO-2 confirmed that the issue was resolved on 2024-04-20 12:01:45.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.