WPBackery elements translation issue with Essentials Theme

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with translating the values of *pix-highlights* WPBakery Custom Module by the Essentials Theme, even after following the theme's documentation.
Solution:
We advised the client to translate the *pix-highlights* field values, which are stored in JSON format, using the WPML Advanced Translation Editor. We guided how to search for these values within the editor and requested that the client translate them to see if the issue persists. Additionally, we shared documentation on how to translate URLs, shortcodes, and HTML attributes using the Advanced Translation Editor for further assistance: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/.

If you're experiencing a similar issue, we recommend trying the steps outlined above. However, please note that the solution might be irrelevant due to it being outdated or not applicable to your case. If the problem persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket with us here.

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Tagged: Compatibility

This topic contains 2 replies, has 2 voices.

Last updated by Bigul 9 months, 3 weeks ago.

Assisted by: Bigul.

Author	Posts
February 4, 2024 at 2:45 am #15262947
ghilanA	Tell us what you are trying to do? I have some issues with the translation of some fields in portfolios and pages as the follows: 1- With portfolio I have custom fields called "highlights" can't translated to English language as shown in attached photo 1 titled "portfolios issue" section No. 1. 2- With portfolio I have Image Carousel in WPBackery is hidden with English language as shown in attached photo 1 "portfolios issue" section No. 2. 3- Features list element with WPBakery in pages can't translated into the English language as shown in attached photo 2 "page issue". Is there any documentation that you are following? Yes, with WPML setting .. Translate custom fields .. I changed some fields with the same above names to translate choise, but it didn't work. Is there a similar example that we can see? Yes, find the attached photos or the following links hidden link hidden link What is the link to your site? hidden link New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/image-carousel-in-wpbackery-is-hidden-with-english-language/ https://wpml.org/forums/topic/features-list-element-with-wpbakery-in-pages-cant-translated/
February 5, 2024 at 3:05 pm #15266834
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. The Essentials theme by PixFort is included in our compatibility list for themes. However, when using Custom WPBakery elements, there may be a missing custom language configuration, resulting in the texts not being listed for translation. We have to add it. Please refer to the following links for more details. https://wpml.org/theme/essentials/ https://wpml.org/documentation/support/language-configuration-files/register-page-builder-content-for-translation/ If you are still facing the issues, please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
February 6, 2024 at 9:58 am #15270228
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the details and login information. Please note that I have opened a new ticket for the second & third issues. As per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket. I will get back to you soon on the latest tickets. The pix-highlights field values are stored in JSON format. Those values are showing for translation when I search for it from WPML Advanced Translation Editor. So please translate it and make sure the issue exists or not. Please check the attached image and the following documentation for more details, and let us know your feedback. https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/ -- Thanks! Bigul
February 9, 2024 at 1:46 am #15283816
ghilanA	Hi Bigul, Yes, it works fine. Thank you for the clarification. Regards,