WPML can't connect with wpml

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing issues with the WPML plugin not being able to connect to wpml.org, even after following the suggested solutions such as disabling/clearing caches, deleting the "wp_installer_settings" key, and reactivating Toolset with the license key.
Solution:
We recommend following the troubleshooting steps provided in our documentation. It is important to ensure that the following domains are whitelisted in your hosting environment:

https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

The domains to whitelist are:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

If after following these steps the problem persists, please open a new support ticket for further assistance.
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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Andrey 5 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
November 8, 2023 at 1:26 pm #14757203
jelle-jacobd	Hi, I'm experciencing the exact same issue as mentoined here: https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-org-93/ But the solutions aren't working unfortunately. What should I do? 1) Disabled/cleared caches 2) Delete the said key "wp_installer_settings". 3) Reactivated Toolset with license key. hidden link Thanks, Jelle
November 8, 2023 at 1:31 pm #14757229
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hi Jelle, Have you followed the troubleshooting steps in this article? https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Make sure to whitelist these domains: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net Let me know if there is still the issue.
November 8, 2023 at 6:37 pm #14760523
jelle-jacobd	Hi Andrey, Yes I did, several times. But thats not really the point. The point is WPML notice shouldn't be there as I don't have WPML installed at all. Thanks, Jelle
November 9, 2023 at 2:16 pm #14767995
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you, Jelle, for providing further information. Have you tried searching your database and specifically, the wp_options table, for any options containing "wpml" or "icl"? Removing any options related to WPML may help resolve the issue. It's important that you create a backup of your database before making any changes, just to be safe.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.