WPML plugin cannot connect to wpml

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This topic contains 4 replies, has 3 voices.

Last updated by Tom 1 year ago.

Assisted by: Andreas.

Author	Posts
April 5, 2023 at 8:53 am #13407701
Tom	Hi there, The below message popped up but when the Installer Support page showed that everything seems to be working okay. Any idea how to get rid of the notice? Thanks. BR, Tom WPML plugin cannot connect to wpml.org WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice. Need help? See the communication error details and let us know in WPML technical support.
April 5, 2023 at 9:30 am #13408095
Dražen Duvnjak Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, This is often a temporary issue. You can force another check to clear the notice by going to Dashboard → Updates and clicking the Check Again button. If it doesn't help, please check the next related docs: - https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/ Let us know how it goes. Regards, Drazen
April 5, 2023 at 9:47 am #13408359
Tom	Hi Drazen, Thanks for your fast response. On the installer support page, everything looks good except for the following as attached. wpml: Site key does not match for hidden link We verified the site key which is correct. So any idea? BR, Tom
April 5, 2023 at 11:55 am #13409999
Andreas	Thank you very much for the reply. May I ask you to 1) Un-register your site in WP > Plugins > Add New > Commercial Tab 2) Go to WPML.org delete the old key and create a new one 3) Go back to your backend and add the new key in Commercial Tab 4) Go to WP > Updates and click a few times the "Check Again" link Check if the above can solve your issue and share the results. Regards, Andreas

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.