Background of the issue:
I am trying to use WPML for automatic translation on my site hidden link.
Symptoms:
Automatic translation doesn't work.
Questions:
At first we tried to run the translation using payment for credits consumed, unfortunately it did not work properly. Currently, I have topped up the account with 200,000 credits, but the problem persists
Thank you for contacting the support. Meanwhile this ticket is attended by one of my colleagues, can you please explain little more about what didn't work previously that you had to top up again and translate?
Usually if the content has translated previously, the Translation Memory helps restoring the same content and you're only charged for new or changes in the content, thus consuming less credits.
Hello,
The current problem is that we have already paid invoices with pay-as-you-go several times, unfortunately with the help of switching to the prepaid way. Unfortunately, there is no option in our menu to pay an invoice without turning off pay-as-you-go. I am attaching a screen shot and ask for quick help, as we have a lot of content to translate, and we are blocked at the moment.
Hello,
Great, hope it can be resolved quickly. We would like to move on as soon as possible, and at this time we are unable to continue the automatic translation from pay-as-you-go.
