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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 4 replies, has 3 voices.

Last updated by Mateus Getulio 1 year, 4 months ago.

Assisted by: Mateus Getulio.

Author Posts
December 15, 2023 at 11:05 am #15071485

andreasY-2

Hello there,

I am trying to translate taxonomies. I have successfully translated most of the taxonomies except 4 in Russia.
I click to translate the item on Russian, the popup opens for me to add the content, and I enter the content. When I click save, the translated content disappears and the popup stays open without any notification on what goes wrong.
I have copy the text from the original language and the translation was saved, so I guess this has to do with the Russians.

Can you please help on what to do to complete the translation?

Kind regards,
Nana

December 15, 2023 at 3:50 pm #15074427

Laura
WPML Supporter since 05/2018

Languages: English (English ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hi,

thanks for contacting us.

Can you please enable the WordPress debug.log and see if there are any errors after you try to save the taxonomies? https://wpml.org/documentation/support/debugging-wpml/

December 18, 2023 at 8:03 am #15080925

andreasY-2

Hello there,

I have enabled the debug and all I get after saving the taxonomy is the following

[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property Memcache::$connection is deprecated in /wordpress/drop-ins/object-cache.php on line 869
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property Memcache::$_failureCallback is deprecated in /wordpress/drop-ins/object-cache.php on line 869
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property Memcache::$connection is deprecated in /wordpress/drop-ins/object-cache.php on line 875
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property Memcache::$_failureCallback is deprecated in /wordpress/drop-ins/object-cache.php on line 875
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$global_prefix is deprecated in /wordpress/drop-ins/object-cache.php on line 882
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$blog_prefix is deprecated in /wordpress/drop-ins/object-cache.php on line 883
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$key_salt is deprecated in /wordpress/drop-ins/object-cache.php on line 815
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$cache_hits is deprecated in /wordpress/drop-ins/object-cache.php on line 892
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$cache_misses is deprecated in /wordpress/drop-ins/object-cache.php on line 893
[18-Dec-2023 08:02:10 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$time_start is deprecated in /wordpress/drop-ins/object-cache.php on line 957
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property Memcache::$connection is deprecated in /wordpress/drop-ins/object-cache.php on line 869
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property Memcache::$_failureCallback is deprecated in /wordpress/drop-ins/object-cache.php on line 869
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property Memcache::$connection is deprecated in /wordpress/drop-ins/object-cache.php on line 875
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property Memcache::$_failureCallback is deprecated in /wordpress/drop-ins/object-cache.php on line 875
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$global_prefix is deprecated in /wordpress/drop-ins/object-cache.php on line 882
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$blog_prefix is deprecated in /wordpress/drop-ins/object-cache.php on line 883
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$key_salt is deprecated in /wordpress/drop-ins/object-cache.php on line 815
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$cache_hits is deprecated in /wordpress/drop-ins/object-cache.php on line 892
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$cache_misses is deprecated in /wordpress/drop-ins/object-cache.php on line 893
[18-Dec-2023 08:02:14 UTC] PHP Deprecated: Creation of dynamic property WP_Object_Cache::$time_start is deprecated in /wordpress/drop-ins/object-cache.php on line 957

Kind regards,
Nana

December 18, 2023 at 8:49 pm #15087497

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello Nana,

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

December 19, 2023 at 7:34 pm #15096329

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks for providing the credentials.

Just to make sure, do we have your authorization to make a copy of the website and migrate it into another server? In order to perform more complex tests without compromising the live production.

Please keep us posted about it. Thank you.

The topic ‘[Closed] Can not save taxonomy translation’ is closed to new replies.